Delight your customers across support, sales & marketing with smarter conversational engagement
Reimagine more meaningful conversations and turn service agents into customer champions.
Launch customer and employee delight in under 3 months!
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Achieve speed in delivering remarkable customer service.
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Improve customer experience and agent productivity with generative AI. One seamless omnichannel solution for self-service, conversational support, and ticketing.
Minimize wait times, increase resolutions. Freshbots, powered by Freddy Self Service, work on many channels so customers can find answers wherever they are. With Freshbots deflecting up to 70% of conversations, your team can focus on what matters most
Empower agents to personalize service on the fly. View all customer interactions across channels in one place. Freddy Copilot is an always-on assistant that can suggest responses, recommend actions, and summarize events
Reach out to colleagues to swiftly resolve customer issues. Swarm fast. Rally a dream team. Track accountability. Advanced ticketing keeps all the information in one place, so it’s easy to stay on top of progress and no one drops the ball.
Powered by generative AI, Freddy Insights proactively analyzes performance data for opportunities to optimize productivity and head off potential issues. Freddy Insights even recommends remediation actions—and helps execute them.
Give admins the tools to streamline operations and boost efficiency with AI-powered workflow automations.
See business results quickly with the Customer Service Suite, a single solution that helps you excel at both conversational support and ticketing while boosting productivity with built-in generative AI. With 1,200 integrations, you can get up and running within weeks.
Today’s relationships are digital, and always on. Power your business with intuitive
and intelligent conversations.
Personalize engagement, shorten your sales cycle, and grow your
business with Freshsales
Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.
Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.
Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.
Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.
Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.
Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution
Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations.
Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility.
Customize rapidly with Freshservice’s no-code platform. Get expert onboarding, migration services, and 24x7 support.
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.
Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
Put time back into your agents’ day by empowering them with an AI-powered service management tool that provides suggestions and responses.
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.
Grow your online store with a unified marketing, sales, and support CRM
