SIFT_Analytics_Freshworks

Leveraging AI for Smarter ITSM with Freshworks

Join us for an engaging 2-hour workshop to discover how AI is revolutionizing IT operations and agent experiences—boosting productivity and driving greater agility across your organization.

 

Explore how the best strategies in ITSM, ITAM, ITOM, PPM, and ESM can transform your organization. Gain valuable insights and experience the power of integrated approaches that drive efficiency, innovation, and business success—empowering you to discover solutions that truly make a difference.

 

This workshop is ideal for IT Directors and Managers, Service Management and Service Desk professionals, and IT Support Managers who are seeking to harness AI and lead the team through the next wave of IT Transformation.

Hands-On Workshop Benefits

 

  • Gain insights into implementing AI-driven strategies within your organization

  • Exposure to Freshworks AI-ITSM with Hands-On experience and practical applications

  • Actionable strategies that enhance IT productivity and improve agents experience

  • Discover how Freddy AI monitors and analyzes your service desk, delivering timely insights that help you stay ahead of trends and make informed decisions.

Event Details

Date: 26 June 2025 (Thursday)

Time: 3:00 PM - 5:00 PM

Venue: SIFT Office
600 N Bridge Rd, #12-05 Parkview Square, Singapore 188778

Register Here

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    Elevate ITSM with AI-first experiences

    of queries deflected with bots
    0 %

    Freshchat Benchmark Report 2023

    reduction in admin tasks
    0 %

    Freddy AI Value Engineering Assessment

    solution payback period
    < 0 mo

    Forrester Total Economic Impact Study

    Channel freedom

    • Digital and traditional channels
    • 40+ languages supported
    • Mobile SDK

    Conversation engagement

    • AI-powered chatbots
    • Unified inbox and agent workspace
    • 360° customer view

    Advanced ticketing

    • AI-powered automations
    • Collaboration
    • Intelligent workflows

    Extensible platform

    • Native AI
    • Enterprise scalability and security
    • Marketplace apps