Freshworks makes ridiculously easy-to-use marketing, sales, Support and IT solutions.
Freshchat
Delight your customers across support, sales & marketing with smarter conversational engagement
Reimagine more meaningful conversations and turn service agents into customer champions.
Launch customer and employee delight in under 3 months!
Delight customers effortlessly
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Make every agent a customer champion
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Skyrocket the speed of service
Achieve speed in delivering remarkable customer service.
FRESHDESK SUPPORT DESK
Customer & agent delight made easy
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
FRESHCHAT
Connect on channels that customers love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
FRESHDESK CONTACT CENTER
Answer support calls effortlessly
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
FIELD SERVICE MANAGEMENT
Deliver field service that remote agents trust
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Customer Service Suite
Improve customer experience and agent productivity with generative AI. One seamless omnichannel solution for self-service, conversational support, and ticketing.
AI-Powered Self-Service
UNIFIED AGENT WORKSPACE
Advanced Ticketing
Proactive Insights
Automate self-service across channels
Minimize wait times, increase resolutions. Freshbots, powered by Freddy Self Service, work on many channels so customers can find answers wherever they are. With Freshbots deflecting up to 70% of conversations, your team can focus on what matters most
Supercharge agent productivity
Empower agents to personalize service on the fly. View all customer interactions across channels in one place. Freddy Copilot is an always-on assistant that can suggest responses, recommend actions, and summarize events
Enable seamless collaboration across teams
Reach out to colleagues to swiftly resolve customer issues. Swarm fast. Rally a dream team. Track accountability. Advanced ticketing keeps all the information in one place, so it’s easy to stay on top of progress and no one drops the ball.
Make smart decisions faster
Powered by generative AI, Freddy Insights proactively analyzes performance data for opportunities to optimize productivity and head off potential issues. Freddy Insights even recommends remediation actions—and helps execute them.
Drive productivity and enable excellent support
Give admins the tools to streamline operations and boost efficiency with AI-powered workflow automations.
Realize value and impact quickly
See business results quickly with the Customer Service Suite, a single solution that helps you excel at both conversational support and ticketing while boosting productivity with built-in generative AI. With 1,200 integrations, you can get up and running within weeks.
Freshchat
Today’s relationships are digital, and always on. Power your business with intuitive
and intelligent conversations.
Intelligent conversations, anywhere
- Unify messaging channels and personalise self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS and more!)
- Simplify customer experience with no-code, easy-to-build chatbots.
- Bring insights to action with native-AI to power next-generation messaging.
Simplified and contextual agent experiences
- Give agents real-time context to perform faster and with ease.
- Respond to conversations from a single screen, wherever your customers message you
- Give your agents complete customer context to boost CSAT with every conversation
Modern, cost-effective support
- Fuel growth, while reducing your costs to serve.
- Enable high rates of zero contact resolution and scale effortlessly.
- Drive value faster with pre-built templates for chatbots and journeys.
Freshsales
Personalize engagement, shorten your sales cycle, and grow your
business with Freshsales
Close deals faster with a 360° view of your customers
Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.
Improve seller effectiveness by streamlining your sales process
Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.
Reduce IT complexity & cost with a comprehensive solution
Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.
FIND MORE OPPORTUNITIES
Focus on the best leads. Generate more opportunities.
Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.
Top Features:
- Use AI-powered Chatbots to chat with visitors in real-time
- Capture visitor information with customizable Web Forms
- Understand visitor intent. Track page visits and actions on your site.
ENGAGE CONTEXTUALLY
Have conversations with context. Shorten your sales cycle.
Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.
- Gain complete context with sales, marketing, and support touchpoints on the activity timeline.
- Focus on the best opportunities with Contact Scoring
- Communicate seamlessly across channels - Phone, Email, Chat, SMS
CLOSE DEALS FASTER
Drive deals to closure, faster. Improve sales conversions with AI-powered insights.
Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
Top Features:
- Find the best deals to close with AI-based Deal Insights
- Collaborate across teams in real-time with Slack Integration
- Improve revenue predictability with Dynamic Forecasting
NURTURE CUSTOMER RELATIONSHIPS
Customer 360° view made easy. Grow customer value with integrated sales and support.
Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
- Bring sales and support functionalities together with the Freshdesk Integration
- Understand your customers inside-out with a 360° customer view
- Upsell and cross-sell to your customer base with automated sales campaigns
Freshservice
Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution
Robust Automations
Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations.
Integrated Platform
Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility.
Rapid Deployment
Customize rapidly with Freshservice’s no-code platform. Get expert onboarding, migration services, and 24x7 support.
Fast Time-to-Value
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.
Minimize Downtime
Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
Increased Agent Efficiency
Put time back into your agents’ day by empowering them with an AI-powered service management tool that provides suggestions and responses.
Employee Productivity
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
Enterprise Service Management
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.
Freshmarketer
Grow your online store with a unified marketing, sales, and support CRM
- Engage contextually with customers across email, SMS, WhatsApp, and chat
- Promote your products using live chat and chatbots
- Segment your audience based on their behavior and personalize interactions to convert faster
Bridge the context gap with a 360° customer view
- Get a complete view of your customer to build personalized, contextual experiences at every stage
- Help marketing message sharper, sales convert faster, and support delight better with unified customer data
- Bring all customer conversations across different channels, together in one inbox
- Have meaningful conversations using chatbots to personally engage visitors on your website
- Support customers in real-time with 1:1 live chat and 24x7 through chatbots
- Gain complete insight into customer interactions with your brand
Customize your CRM in minutes with one-click Shopify integration
- Upsell and cross-sell with over 20+ pre-built Shopify Playbooks
- Segment customers based on custom Shopify events like cart abandonment, first-time visitors, and more
- Boost sales and improve conversions with Shopify store performance insights