Delight your customers across support, sales & marketing with smarter conversational engagement
Reimagine more meaningful conversations and turn service agents into customer champions.
Launch customer and employee delight in under 3 months!
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Achieve speed in delivering remarkable customer service.
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Today’s relationships are digital, and always on. Power your business with intuitive
and intelligent conversations.
Personalize engagement, shorten your sales cycle, and grow your
business with Freshsales
Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.
Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.
Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.
Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.
Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.
Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution
Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations.
Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility.
Customize rapidly with Freshservice’s no-code platform. Get expert onboarding, migration services, and 24x7 support.
Grow your online store with a unified marketing, sales, and support CRM
Modernize your HR. Manage your hiring, onboarding, time-off, employee data, and HR workflows in one place.
Reduce recruiter workload by as much as 75%
Cut down on new hire onboarding queries.
Securely store all employee data and files.
Track and report time-off and absence.