Freshworks makes ridiculously easy-to-use marketing, sales, Support and IT solutions.



Build customer

loyalty and enthusiasm



Grow your revenue

 fast with context-driven sales



Personalize your marketing 

with simple, powerful automation


Customer Service Suite

One unified omnichannel solution powered by AI



Delight your customers across support, sales & marketing with smarter conversational engagement



Right size your

 IT service management


Reimagine more meaningful conversations and turn service agents into customer champions. 

Launch customer and employee delight in under 3 months!

Delight customers effortlessly

Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.

Make every agent a customer champion

Give agents more context and automation to proactively understand customer needs and offer the next-best-action.

Skyrocket the speed of service

Achieve speed in delivering remarkable customer service.


Customer & agent delight made easy

Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.


Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.


Connect on channels that customers love

Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.


Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.


Answer support calls effortlessly

Have more effective phone conversations and connect customers to the right expert, from the beginning.


Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.


Deliver field service that remote agents trust

Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.


Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.


Customer Service Suite

Improve customer experience and agent productivity with generative AI. One seamless omnichannel solution for self-service, conversational support, and ticketing.

AI-Powered Self-Service


Advanced Ticketing

Proactive Insights

Automate self-service across channels

Minimize wait times, increase resolutions. Freshbots, powered by Freddy Self Service, work on many channels so customers can find answers wherever they are. With Freshbots deflecting up to 70% of conversations, your team can focus on what matters most

Supercharge agent productivity

Empower agents to personalize service on the fly. View all customer interactions across channels in one place. Freddy Copilot is an always-on assistant that can suggest responses, recommend actions, and summarize events


Enable seamless collaboration across teams

Reach out to colleagues to swiftly resolve customer issues. Swarm fast. Rally a dream team. Track accountability. Advanced ticketing keeps all the information in one place, so it’s easy to stay on top of progress and no one drops the ball.

Make smart decisions faster

Powered by generative AI, Freddy Insights proactively analyzes performance data for opportunities to optimize productivity and head off potential issues. Freddy Insights even recommends remediation actions—and helps execute them.

Drive productivity and enable excellent support

Give admins the tools to streamline operations and boost efficiency with AI-powered workflow automations.

Realize value and impact quickly

See business results quickly with the Customer Service Suite, a single solution that helps you excel at both conversational support and ticketing while boosting productivity with built-in generative AI. With 1,200 integrations, you can get up and running within weeks.



Today’s relationships are digital, and always on. Power your business with intuitive

 and intelligent conversations.

Intelligent conversations, anywhere

Simplified and contextual agent experiences

Modern, cost-effective support



Personalize engagement, shorten your sales cycle, and grow your

 business with Freshsales

Close deals faster with a 360° view of your customers

Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.

Improve seller effectiveness by streamlining your sales process

Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.

Reduce IT complexity & cost with a comprehensive solution

Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.


Focus on the best leads. Generate more opportunities.

Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.

Top Features:


Have conversations with context. Shorten your sales cycle.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.


Drive deals to closure, faster. Improve sales conversions with AI-powered insights.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.

Top Features:


Customer 360° view made easy. Grow customer value with integrated sales and support.

Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.



Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution

Robust Automations

Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations.

Integrated Platform

Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility.

Rapid Deployment

Customize rapidly with Freshservice’s no-code platform. Get expert onboarding, migration services, and 24x7 support.

Fast Time-to-Value

Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.

Minimize Downtime

Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.

Increased Agent Efficiency

Put time back into your agents’ day by empowering them with an AI-powered service management tool that provides suggestions and responses.

Employee Productivity

Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.

Enterprise Service Management

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.



Grow your online store with a unified marketing, sales, and support CRM

Drive engagement across channels of choice

Bridge the context gap with a 360° customer view

Build relationships at scale with conversational marketing & support

Customize your CRM in minutes with one-click Shopify integration