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CX Trends Adopted By:

AI-First CX Strategies 2026  —  CX Trends that Leading Industries have Adopted 

AI has transformed the entire customer journey. In today’s hyperconnected era, AI in customer experience (CX) is more important than ever for organisations aiming to create stronger connections and long-term customer loyalty.

As digital CX continues to evolve, businesses must understand the latest trends shaping how they leverage AI to connect with, serve, and engage customers.

Join us for this executive high-tea session to discover proven strategies on how AI can take customer service to the next level and create more meaningful customer engagement.

Who is Attending

This is a closed, confidential environment. Attendance is by invitation only and complimentary.

 

Attendees includes CEOs, CXOs, CTOs, and senior leaders such as Heads, VPs, and Directors.

 

Why You Should Attend?

Leaders will gain insights into how leading brands are transforming CX to build stronger, long-term customer relationships by adapting to changing consumer expectations in the age of AI.

Event Details

Date: 13 April 2026 (Monday)

Time: 2:30 - 5:00 PM

Venue: TBC

Register Here

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    Agenda

    Attendee arrival and light refreshments

    Opening remarks by SIFT AG, followed by an overview on why AI in Customer Experience matters now and the context shaping its growing importance.

    • The shift from a human-first to an AI-first customer experience strategy
    • Key industry benchmarks and emerging automation trends
    • What leading organisations are doing today
    • Key differentiators including accuracy and resolution capability
    • Live demonstration 
    • Real customer outcomes and use cases
    • Where AI fits within current CX strategy
    • Barriers to adoption such as trust, quality, and cost
    • How success is measured – resolution vs deflection
    • Q&A 
    • Key takeaways

     

    Venue: 

    Mandarin Oriental Hotel, Atrium Suites 2 & 3