The customer experience serves as an integral element of brand identity, as it’s essentially the aggregation of every engagement that an individual has with a company throughout their lifecycle. Thus, CX cultivates a certain perception in the minds of customers, ultimately influencing whether they decide to return for future purchases or recommend a business to their friends. 

The AI-Enabled CX workshop includes trends on how business can consistently streamlined and personalized as much as possible through the use of automation and other AI-driven technologies. Additionally,  participants can discover employee experience as well, reducing manual workloads and encouraging continuous improvement.

To help you stay ahead, join us as we examine how customer experiences can serve to satisfy end-users and increase their sense of loyalty, while also streamlining internal operations and reducing costs for businesses.