ITSM Luncheon Roundtable
AI-Driven ITSM: Shaping the Future of Enterprise – Exclusive C-Level Roundtable
8 July 2025, The Ritz-Carlton, Bangkok (One Bangkok)
This was an exclusive roundtable event tailored for visionary leaders in IT, where we dove into high-level discussions on the critical IT challenges organizations face today.
We explored insights into the future of ITSM, with a special focus on AI-driven automation, IT asset management, and digital transformation, empowering organizations to bridge the growing IT gap and prepare their teams for the future’s evolving demands.
CIO Roundtable Agenda
Start your roundtable experience by registering at the welcome desk, and enjoy the hotel’s refreshments.
Savor a delectable 3-course Western lunch while exploring how AI is becoming the new backbone of ITSM and discovering what’s next for forward-thinking enterprises looking to revolutionize IT operations and service delivery.
A short interlude to recharge with coffee, tea, and assorted refreshments. This break provides an opportunity to network.
See real-world examples of organizations successfully leveraging AI to transform their ITSM processes
Concluding the day’s events, the moderators will provide a summary of key takeaways, acknowledge contributions, and outline the next steps.
Country Manager, SIFT Analytics Group Thailand
Sukunya Kosanan has own her long experience in Sales and Marketing field more than 10 years as high skilled as Business Development experience in the diverse industries in Thailand e.g. logistic, hospital and healthcare, FMCG and retail industries. As the Country Manager of Sift Analytics Group Thailand,with more than 6 years’ successful experience of Management role in Technology industry, specialize in Business Intelligence (BI) and Data Analytics, Sukunya has drove our customer business to become success and brought up to the next level.
Regional Solutions Consultant, SIFT Analytics Group Thailand
Regional Solutions Consultant with over 5 years of experience delivering Customer Experience (CX) and Employee Experience (EX) solutions. Petchpragai specializes in CRM, Customer Support, and IT Service Management, with a strong focus on designing and implementing technology-driven marketing, sales, and service processes that accelerate business growth and improve operational efficiency.
Analytics Consultant, SIFT Analytics Group Thailand
With over four years of experience in data analytics, Poomchai specializes in analyzing and predicting data trends. He has supported users in the F&B industry by preparing data for dashboard development. Leveraging expertise gained from a master’s degree in data science, Poomchai has contributed to a range of data analysis projects, guiding clients in the creation of machine learning models across sectors such as retail and government. His comprehensive approach to data analysis enables the delivery of end-to-end solutions that enhance organizational efficiency. This breadth of experience has provided him with a holistic understanding of business frameworks, allowing him to deliver impactful results for clients.
Regional Director, Asia, Freshworks
François is a distinguished technology veteran and visionary thought leader with over 30 years of proven success in IT consulting, strategic business leadership, and enterprise architecture transformation across Asia. A catalyst for change in high-stakes environments, he empowers organizations to fast-track their strategic agendas, even amid uncertainty. His hallmark lies in building high-impact, business-savvy teams from the ground up and engineering scalable frameworks for sustained hyper-growth and performance excellence.
Widely respected for his relentless drive, strategic acuity, and results-oriented mindset, François is a maestro at orchestrating value creation, aligning stakeholders, navigating complexity, and delivering outcomes that move the needle. His presence and persuasive communication style make him a trusted advisor and an influential force in any boardroom.
Head Group ICT, SISB PUBLIC COMPANY LIMITED
With over 20 years of extensive experience in the IT industry, Parinyasak specializes in ICT management, IT Service Management (ITSM), technology implementation, project planning, and system and network integration. His career has been dedicated to optimizing IT services within the education sector, driving operational efficiency and supporting educational excellence through strategic technology solutions.
