Revolutionize Your Customer Service:
Omnichannel Meets Modern Messaging

14 April 2023
Le Meridien Sài Gòn, Hồ Chí Minh

In collaboration with Freshworks, SIFT Analytics Group Vietnam showcased how an omnichannel strategy makes a huge impact on your customer experience. The omnichannel strategy enables customers to reach out anywhere they want and ultimately receive a consistent response, revolutionizing your customer service.

Ready to take the next step?

For more information, enquiries, demo or workshop requests, feel free to contact us below.


Customer Service Products

Freshchat – Delight your customers across support, sales, and marketing.

Freshdesk Support Desk – A comprehensive helpdesk for exceptional customer service.

Freshdesk Omnichannel – Delight your customers with effortless omnichannel service.

Freshdesk Contact Center – A reliable and smart call center solution for effortless customer experience.

Freshdesk Customer Success – Protect revenue, increase customer value, and strengthen customer relationships.

IT Service Products

Freshservice – Right-size your IT and service management.

Freshservice for Business Teams – Streamlines business processes across the whole organization.

Additional CRM Products

Freshsales – Grow your revenue fast with context-driven sales.

Freshsales Suite – Unite sales and marketing around the customer with an all-in-one CRM.

Freshmarketer – Personalize your marketing with simple, powerful automation.