ALL-IN-ONE SOLUTION

Customer

Service Suite

Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

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One unified omnichannel solution
powered by AI

Improve customer experience and agent productivity with generative AI. One seamless omnichannel solution for self-service, conversational support, and ticketing.

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    AI-POWERED SELF-SERVICE

    Automate self-service across channels

    Minimize wait times, increase resolutions. Freshbots, powered by Freddy Self Service, work on many channels so customers can find answers wherever they are. With Freshbots deflecting up to 70% of conversations, your team can focus on what matters most.*

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    SIFT_Analytics_Freshworks

    UNIFIED AGENT WORKSPACE

    Supercharge agent productivity

    Empower agents to personalize service on the fly. View all customer interactions across channels in one place. Freddy Copilot is an always-on assistant that can suggest responses, recommend actions, and summarize events.

    ADVANCED TICKETING

    Enable seamless collaboration across teams

    Reach out to colleagues to swiftly resolve customer issues. Swarm fast. Rally a dream team. Track accountability. Advanced ticketing keeps all the information in one place, so it’s easy to stay on top of progress and no one drops the ball.

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    SIFT_Analytics_Freshworks

    PROACTIVE INSIGHTS

    Make smart decisions faster

    Powered by generative AI, Freddy Insights proactively analyzes performance data for opportunities to optimize productivity and head off potential issues. Freddy Insights even recommends remediation actions—and helps execute them.

    STREAMLINED ADMIN

    Drive productivity and enable excellent support

    Give admins the tools to streamline operations and boost efficiency with AI-powered workflow automations.

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