Public Sector Day Singapore

5 October 2023
Raffles City Convention Centre, Singapore

We had a fantastic day at AWS Public Sector Day Singapore, where we welcomed numerous visitors and engaged in stimulating discussions on data analytics and innovation at our SIFT booth.

 

Our team of seasoned Qlik experts shared their expertise on leveraging cutting-edge technologies, including cloud computing, data analytics, and AI Automation, to drive tangible improvements in public service delivery. These advancements contribute to bolstering government credibility and operational efficiency, ensuring a more robust and effective public sector.

Ready to take the next step?

For more information or enquiries about Qlik products and services, feel free to contact us below.

Other Qlik Products & Services

Qlik Cloud® Data Integration

Activate your data with market-leading integration and iPaaS capabilities.
 

Qlik Replicate®

Universal data replication and data ingestion
 

Qlik Compose®

Agile data lake and data warehouse automation

Qlik Enterprise Manager®

Centrally manage data replication and pipeline automation across the enterprise.
 

Qlik Catalog®

Modern data management and cataloging for the enterprise
 

Qlik Application Automation®

A no-code cloud service that streamlines workflows between SaaS applications and Qlik Cloud

ALL-IN-ONE SOLUTION

Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

SIFT_Analytics_Freshworks

One unified omnichannel solution
powered by AI

Improve customer experience and agent productivity with generative AI. One seamless omnichannel solution for self-service, conversational support, and ticketing.

Enquire about Customer Service Suite

    SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time. View Privacy Policy

    AI-POWERED SELF-SERVICE

    Automate self-service across channels

    Minimize wait times, increase resolutions. Freshbots, powered by Freddy Self Service, work on many channels so customers can find answers wherever they are. With Freshbots deflecting up to 70% of conversations, your team can focus on what matters most.*

    SIFT_Analytics_Freshworks
    SIFT_Analytics_Freshworks

    UNIFIED AGENT WORKSPACE

    Supercharge agent productivity

    Empower agents to personalize service on the fly. View all customer interactions across channels in one place. Freddy Copilot is an always-on assistant that can suggest responses, recommend actions, and summarize events.

    ADVANCED TICKETING

    Enable seamless collaboration across teams

    Reach out to colleagues to swiftly resolve customer issues. Swarm fast. Rally a dream team. Track accountability. Advanced ticketing keeps all the information in one place, so it’s easy to stay on top of progress and no one drops the ball.

    SIFT_Analytics_Freshworks
    SIFT_Analytics_Freshworks

    PROACTIVE INSIGHTS

    Make smart decisions faster

    Powered by generative AI, Freddy Insights proactively analyzes performance data for opportunities to optimize productivity and head off potential issues. Freddy Insights even recommends remediation actions—and helps execute them.

    STREAMLINED ADMIN

    Drive productivity and enable excellent support

    Give admins the tools to streamline operations and boost efficiency with AI-powered workflow automations.

    SIFT_Analytics_Freshworks

    The Road to a World-Class Campus Experience​

    We aim to cover the 4 Priorities for a Modern Campus:

    — Establish a One-Stop Campus Services
    — Deliver IT support Anywhere, Anytime
    — Ensure Campus Continuity
    — Improve Staff Productivity

    The event is designed for Leaders and Human Resource department of the Education sector in Thailand.

    pic_education

    ABOUT THE EVENT

    The Power of Freshworks: A Comprehensive Solution Showcase

    Discover the realm of Freshworks CX & EX SaaS solutions tailored for the education sector. Whether it’s bolstering support for students and alumni (CX) or empowering instructors and staff (EX), this session will delve into the seamless AI-driven omnichannel chat experiences. Experience the synergy of Freshworks, offering a centralized gateway to all campus services through a unified platform, harmonizing data and standardization to provide a panoramic 360-degree insight into customer and employee lifecycles.

    Innovating Education: Redefining the Student and Employee Experience

    Dive into the ever-evolving landscape of Freshworks CX & EX trends within the education domain. Through illustrative use cases, witness how Freshworks adapts to your university’s unique needs with unparalleled flexibility. Each use case illuminates the intricacies universities face and demonstrates how Freshworks rises to the occasion, presenting innovative solutions that could redefine your university’s progress. Join us to explore these transformative possibilities and chart a course towards enhanced university experiences.

    Why Attend:

    • Discover solution for modern and convenient campus experience.
    • Reduction in campus service issues and outages.
    • Transcends traditional silos and enhance service desk efficiency


    Registration is FREE.
     

    Event Details

    Date: 9 November 2023, Thursday

    Time: 1:30 PM – 5:00 PM

    Venue: SIFT Thailand Office,
    CW Tower A, A3001/2, 30th Floor, 90 Ratchadaphisek Road,
    Huai Khwang, Bangkok 10310, Thailand


    Agenda

    • 2:00 PM — Registration
    • 2:15 PM — Welcome Keynote: Discovering SIFT Analytics
    • 2:30 PM — The Power of Freshworks: A Comprehensive Solution Showcase
    • 3:00 PM — Innovating Education: Redefining the Student and Employee Experience
    • 3:40 PM — Q&A and Closing Remarks
    • 4:00 PM — Drinks and Networking





      SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.

      Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

      EVENT HIGHLIGHTS

      EVENT SPEAKERS

      Thanaphon Bouthong

      Sales & Marketing Executive,

      SIFT Analytics Group Thailand

      Poomchai Jitchai

      Analytics Consultant,

      SIFT Analytics Group Thailand

      Petchpragai Tanpoonkiat

      CX, Solutions Consultant,

      SIFT Analytics Group Thailand

      AI & Business Predictive Analytics with AutoML

      31 August 2023
      Qlik Singapore

      AI is Everything Everywhere All at Once

      In a world where AI is seamlessly integrated into our daily lives, our workshop explored the widespread influence of artificial intelligence. We delved into how AI is omnipresent, shaping industries and offering boundless opportunities.

       

      As the driving force behind informed decisions and transformative success, Qlik AutoML harnesses AI-driven analytics to empower your business for growth.

      With Qlik AutoML, analytics teams can easily generate machine learning models for predictive analytics and what-if scenario analysis – all within an intuitive, code-free user interface.
       

      With use cases ranging from sales forecasting to churn reduction, customer lifetime value, inventory optimization, capital allocation, spend analysis and more, let Qlik AutoML generate predictive insights for your everyday problems.

      Explore common AutoML use cases

      Sales

      • Sales Pipeline – Win / Loss Forecasting
      • Customer Churn / Retention
      • Customer Prospecting / Targeting

      Marketing

      • Demand / Revenue Forecasting
      • Customer Lifetime Value
      • Customer Next Best Offer

      Finance

      • Capital Investment Optimization
      • Expense Management
      • Risk Management / Reduction

      Operations

      • Workforce Demand Prediction
      • Capacity Allocation
      • Appointment Cancellations

      HR

      • Employee Retention / Attrition Prediction
      • Employee Satisfaction
      • Recruiting / Candidate Profiling

      IT

      • Software / Licensing Usage
      • Infrastructure Performance Prediction

      Supply Chain

      • Inventory Stock-Outs Prediction
      • Supply Chain Performance / Bottlenecks
      • Transportation Optimization

      Service & Support

      • WorkSupport Case Prediction
      • Predictive Maintenance


      12 Oct 2023, Thurs

      Scientific Seminar

      Promoting scientific research
      movement among students

      CHƯƠNG TRÌNH HỢP TÁC GIỮA SIFT ANALYTICS GROUP VIỆT NAM VÀ HỆ THỐNG CÁC TRƯỜNG ĐẠI HỌC, CAO ĐẲNG TRÊN TOÀN QUỐC

      SIFT ANALYTICS GROUP chuyên cung cấp các giải pháp về Phân Tích Dữ Liệu – có trụ sở chính tại Singapore và các nước thành viên Việt Nam, Thái Lan, Malaysia và là một trong những Partner lớn nhất của IBM SPSS tại Đông Nam Á.

       

      Hiện nay, các trường Cao Đẳng/ Đại Học tại Việt Nam đang dành nhiều sự quan tâm trong việc ứng dụng các Công Nghệ số để áp dụng trong việc dạy, học và công tác nghiên cứu. Tuy nhiên, các công cụ cơ bản như Excel, Google Analytics,…vẫn đang được duy trì sử dụng rộng rãi.

       

      Trên thực tế, các Doanh Nghiệp đã và đang sử dụng các công nghệ mới nhất để giải quyết các vấn đề đều được tích hợp AI, Machine Learning. Do đó, SIFT ANALYTICS quyết định tổ chức Dự án Hợp tác nhằm cập nhật các Công Nghệ Mới trong lĩnh vực Phân Tích Dữ Liệu và Phân Tích Thống Kê cho các Trường Đại Học, Cao Đẳng.

       

      Chương trình hợp tác tại SIFT ANALYTICS:

       

      • Cung cấp các gói license bản quyền SPSS cho Trường với mức giá rất hữu nghị.
      • Hợp tác tổ chức các chương trình Đào Tạo về giải pháp phân tích dữ liệu ứng dụng các công nghệ mới nhất về AI – Machine Learning.
      • Kết nối tuyển dụng thực tập sinh và nhân sự chính thức cho các dự án phân tích dữ liệu.
      • Hỗ trợ cung cấp tài liệu liên quản đến các mảng khoa học, công nghệ và các đề án thực tế.
      • Cấp chứng chỉ đào tạo.
      • Mời tham dự các sự kiện công nghệ do SIFT tổ chức tại Việt Nam.

      REGISTER HERE

      Chương trình hợp tác sẽ là cơ hội để SIFT ANALYTICS và các Thầy Cô giao lưu, chia sẻ, trao đổi, xem demo trực tiếp các giải pháp Công Nghệ thực tế và tham luận giúp thu hẹp khoảng cách giữa giáo dục chuyên môn và nhu cầu thị trường.

       

      Quý đối tác có nhu cầu nhận thêm thông tin, chi tiết chương trình vui lòng điền form thông tin. Chúng tôi sẽ liên hệ lại ngay để trao đổi hoặc gọi Hotline: (+84) 28 730 40 788

        

      Ngày tổ chức: 12/10/2023

         

      Thời gian: lúc 7h30 đến 11h30 phút sáng

         

      Địa điểm: Hội trường I, Trường Đại học Khoa học Tự nhiên, ĐHQG-HCM
      (Số 227 đường Nguyễn Văn Cừ, phường 4, quận 5, Thành phố Hồ Chí Minh)






        SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.

        Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

        Insights In Action - The Power of AI-Analytics

        24 August 2023
        The St. Regis Bangkok

        SIFT Analytics Group, in collaboration with Alteryx, organized this event to provide attendees with updates on the trends in Insight-based data discovery.

         

        Additionally, it showcased the success stories of businesses that had been transformed using Alteryx Auto Insights. It also created opportunities for attendees to engage in discussions and exchange experiences that could lead to innovative ideas for optimizing business processes.

        Event Highlights

        • Insights In Action with Alteryx Auto Insights, by SIFT Analytics Group.

        • Panel Discussion: ‘Carving The Customer Trends’, by SIFT Analytics Group and Alteryx

        • Alteryx Auto Insight Use Cases with Demo, by SIFT Analytics Group.

        • Happy Hour and Networking


        We hope you enjoyed the event as much as we did!

         

        Ready to take the next step?

        For more information or enquiries about Alteryx products and services, feel free to contact us below.

        In collaboration with:

        SIFT_Analytics_Alteryx_Logo
         Alteryx — Enable fast, confident decisions across the enterprise.

         

        Connect — ETL, ELT

        Prepare — Data prep, enrichment, data quality
        Analyze — Analytics, geospatial, AutoML
        Scale & Automate — Reporting, analytic apps, data stories

        The Power of AI-Analytics:
        Empowering Business through Data, Insights and Actions

        18 August 2023
        Intercontinental Saigon, Ho Chi Minh City

        SIFT Analytics Group Vietnam would like to express our gratitude for the interest of all attendees at the event ”The Power of AI-Analytics: Empowering Business through Data, Insights and Actions“.

         

        We hope that over the few hours at the event, you have gained insights regarding the latest advancements in AI-Analytics, and how it can be implemented for your organization to further drive business success.

        Ready to take the next step?

        Our free live DEMO is available for online enquirers as well.

         

        We encourage organisations to register and secure a spot for a Data Analytics DEMO below.

        In collaboration with:

        SIFT_Analytics_Alteryx_Logo

        Alteryx — Enable fast, confident decisions across the enterprise.

        Connect — ETL, ELT

        Prepare — Data prep, enrichment, data quality
        Analyze — Analytics, geospatial, AutoML
        Scale & Automate — Reporting, analytic apps, data stories

         


        24 Nov 2023, Fri   |   3:00 - 5:00 PM

        Customer Experience
        in the Age of AI

        AI-Enhanced Customer Journey

        You are cordially invited to participate in this enriching workshop, aimed to help you to understand the potential of AI transforming your customer experience journey.

        In the course of this hands-on workshop, participants will have the opportunity to design effective strategies that amplify customer experiences, while also acquiring valuable insights into industry best practices.

        Who should attend: Customer Service manager, Marketing, Sales, and IT professionals

         

        ABOUT THE EVENT

        AI has emerged as an indispensable technology to embrace, enhancing customer service and support experiences by delivering tailored, streamlined, and impactful results. 

         

        This, in turn, fortifies and extends the bond between businesses and their customers, fostering a stronger and more powerful relationship.

        In this workshop, we will cover:

        ● Transforming the Customer Experiences with AI
        ● Customer engagement with higher personalization
        ● AI-Powered forecast and provide critical insights for Customer Service and Sales & Marketing

         

        Discover top customer experience trends and witness firsthand how AI can address your customer journey challenges and turn them into powerful opportunities.

        EVENT HIGHLIGHTS

        Registration is FREE. 

         

        Ensure you mark your calendar for 24 November 2023 and register in advance to secure your spot at this highly anticipated AI event and networking session.

         

        Don’t miss out on this valuable opportunity.

         

        Event Details:


        Date: 24 November 2023, Friday

        Time: 3:00 PM – 5:00 PM


        Venue: SIFT Office,
        600 North Bridge Road #12-05, 

        Parkview Square, Singapore 188778

        REGISTER HERE






          SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.

          Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

          The Road to a World-Class Campus Experience

          We aim to cover the 4 Priorities for a Modern Campus:

          — Establish a One-Stop Campus Services
          — Deliver IT support Anywhere, Anytime
          — Ensure Campus Continuity
          — Improve Staff Productivity

          The event is designed for Leaders and Human Resource department of the Education sector in Thailand. 

           

          ABOUT THE EVENT

          The Power of Freshworks: A Comprehensive Solution Showcase

          Discover the realm of Freshworks CX & EX SaaS solutions tailored for the education sector. Whether it’s bolstering support for students and alumni (CX) or empowering instructors and staff (EX), this session will delve into the seamless AI-driven omnichannel chat experiences. Experience the synergy of Freshworks, offering a centralized gateway to all campus services through a unified platform, harmonizing data and standardization to provide a panoramic 360-degree insight into customer and employee lifecycles.

          Innovating Education: Redefining the Student and Employee Experience

          Dive into the ever-evolving landscape of Freshworks CX & EX trends within the education domain. Through illustrative use cases, witness how Freshworks adapts to your university’s unique needs with unparalleled flexibility. Each use case illuminates the intricacies universities face and demonstrates how Freshworks rises to the occasion, presenting innovative solutions that could redefine your university’s progress. Join us to explore these transformative possibilities and chart a course towards enhanced university experiences.

          Why Attend:

          • Discover solution for modern and convenient campus experience.
          • Reduction in campus service issues and outages.
          • Transcends traditional silos and enhance service desk efficiency


          Registration is FREE.


          Event Details:

          Date: 9 November 2023, Thursday

          Time: 1:30 PM – 5:00 PM

          Venue: SIFT Thailand Office,
          CW Tower A, A3001/2, 30th Floor, 90 Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand


          Agenda:

          • 2:00 PM — Registration
          • 2:15 PM — Welcome Keynote: Discovering SIFT Analytics
          • 2:30 PM — The Power of Freshworks: A Comprehensive Solution Showcase
          • 3:00 PM — Innovating Education: Redefining the Student and Employee Experience
          • 3:40 PM — Q&A and Closing Remarks
          • 4:00 PM — Drinks and Networking


          REGISTER HERE





            SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.

            Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

            EVENT HIGHLIGHTS

            EVENT SPEAKERS

            Thanaphon Bouthong

            Sales & Marketing Executive,

            SIFT Analytics Group Thailand

            Poomchai Jitchai

            Analytics Consultant,

            SIFT Analytics Group Thailand

            Petchpragai Tanpoonkiat

            CX, Solutions Consultant,

            SIFT Analytics Group Thailand

            GC Optimizes Data with
            Alteryx Analytics Automation

            Global Chemical Key Stats

            Industry: Chemicals

            Department: Operations

            Region: Asia-Pacific

            40%

            improved chemical catalyst lifespan

             

            $1.5M

            increase in revenue via predictive analytics

            60%

            increase in efficiency

            Leveraging Alteryx to go from “Gut Feeling” to Data-Driven

            As the largest petrochemical company in Thailand and third largest in Asia, GC is comprised of diversified and comprehensive petrochemical businesses, including manufacturing and distribution of upstream, intermediate, and downstream petrochemical products. These products can be converted into other chemical products and serve as basic feedstock for downstream industries such as packaging, apparel, communications and electronic equipment, electrical appliances, vehicles, construction materials, engineering-based plastics, agricultural equipment, and much more. These products are not only part of our everyday lives – they also improve the way people live.

            With a constant focus on innovation and technology, GC realized the need to shift to a more data-driven organization. With 70% of the business being focused on engineers and chemical plants, data and analytics leaders saw the starting blocks of a transformation within plant operations.

            Unlike a chemical reaction which typically behaves like a line of falling dominoes, engineers relied on piecing together data from different suppliers which inherently carried complex variables.

            GC focused on the following three dimensions in its digital transformation:
             
            1. Business transformation: An approach to enhance business unit performance by embedding digital strategy into action. Addressing impact levers, such as advanced analytics for commercial, operational, and planning optimization; large-scale process automation, and digitization called “Digital Use Case”
               
            2. Technology transformation: Leveraged IT infrastructure to extract the performance potential from new technologies, with measurable acceleration of growth, productivity, and capital efficiency
               
            3. People transformation and upskilling: The key enablers of driving digital success are people, and GC strongly focused on developing employee skills and mindset for digital disruption readiness
               

            Reasons GC Chose Alteryx

            01

            Empowered employees to harness data through democratization

            02

            Ability to update manual processes through automation

            03

            Improved decision making through quicker insights and a higher level of analysis

            We wanted to be a solely data-driven organization and move away from making ‘gut feeling’ decisions. We looked to Alteryx for the right tools and expertise.

            SIFT_Analytics_GC

            Chatsuda Kanjanarat, SVP Transformation Excellence
            Global Chemical

            Changing the Status Quo

            For a chemical reaction to occur at speed and scale within a controlled environment, a catalyst is often introduced into the formula. Catalysts also have the unique characteristic of causing a chemical reaction to happen in a different way. When it came to changing the status quo, the team at GC wanted to move away from doing things the way they’ve always been done.

             

            “We often changed our chemical catalysts at known intervals, simply because that’s how we’ve always done it” said Chatsuda Kanjanarat, SVP Transformation Excellence, GC. “We looked to Alteryx for the tools and expertise to change that.”

             

            Alteryx served as the catalyst for change at GC, starting with its team of engineers, who make up 70% of the entire organization. As they began leveraging Alteryx, they sought out a solution to the arduous task of maintaining and swapping catalysts every five years. By being able to gather the necessary data and analyze it in Alteryx, GC engineers discovered they could extend the life of their catalysts by up to 40%. The result of this discovery allows for GC engineers to effectively save business resources while still producing high quality products.

            “Creating better chemistry”

            After working with Alteryx automation for over a year, GC’s team of engineers have begun to leverage the insights powered by Alteryx to drive organization-wide advantages. Olefin and phenol production, GC’s area of expertise, require large amounts of chemical feedstock. Chemical feedstocks are raw, untreated petroleum oil materials. Using their learnings from over the year and Alteryx’s predictive suite of tools, engineers have been able to predict their chemical output, or “yield” as it is more commonly known in the scientific community, to make better feedstock purchasing decisions.

            The process was as follows: Leverage sales, production, pricing data, and plant conditions from disparate systems like CRM’s and ERP’s to create a better algorithm that is user-friendly and allows for advanced analytics reskilling and upskilling, and provides deeper insights. The objective was to create a model to predict the price of phenol, which is an organic compound used as an intermediate for industrial synthesis. The team embarked on a year-long proof-of-concept period encompassing:

             

            • Data training
            • Validation
            • Testing

             

            Leveraging 19 parameters overall, the team evolved from utilizing one Python-driven Linear Regression Model to building an Alteryx driven Random Forest model which allows them to leverage up to 50 parameters with a high confidence interval above 0.95 and an error rate of 2.6%.

            Prior to Alteryx, feedstock was purchased when needed and not in a strategic manner. The team now knows when it is best to purchase feedstock and how much, predict their yield, and drive value back to the business while doing so in an innovative and environmentally friendly way. This new process has driven $1.5M to the phenol businesses’ bottom-line.

            Alteryx makes predictive analytics and the use of machine learning more accessible and agile by switching between many different methods and algorithms with a simple switch icon. You can do this directly on the platform instead of spending time coding an algorithm that does it.

            SIFT_Analytics_GC

            Ruj Purnariksha, Digital Transformation Lead
            Global Chemical

            The GC team is looking forward to making innovations in methanol and propane production, expanding the Alteryx footprint across its different functions, and officially launching the phenol predictive model in September 2021. Driving towards a holistic data-driven culture remains the goal at GC, and the team plans on continuing to upskill their engineers by holding “data days” and “data use case showcases.”