24 Nov 2023, Fri   |   3:00 - 5:00 PM

Customer Experience
in the Age of AI

AI-Enhanced Customer Journey

You are cordially invited to participate in this enriching workshop, aimed to help you to understand the potential of AI transforming your customer experience journey.

In the course of this hands-on workshop, participants will have the opportunity to design effective strategies that amplify customer experiences, while also acquiring valuable insights into industry best practices.

Who should attend: Customer Service manager, Marketing, Sales, and IT professionals

 

ABOUT THE EVENT

AI has emerged as an indispensable technology to embrace, enhancing customer service and support experiences by delivering tailored, streamlined, and impactful results. 

 

This, in turn, fortifies and extends the bond between businesses and their customers, fostering a stronger and more powerful relationship.

In this workshop, we will cover:

● Transforming the Customer Experiences with AI
● Customer engagement with higher personalization
● AI-Powered forecast and provide critical insights for Customer Service and Sales & Marketing

 

Discover top customer experience trends and witness firsthand how AI can address your customer journey challenges and turn them into powerful opportunities.

EVENT HIGHLIGHTS

Registration is FREE. 

 

Ensure you mark your calendar for 24 November 2023 and register in advance to secure your spot at this highly anticipated AI event and networking session.

 

Don’t miss out on this valuable opportunity.

 

Event Details:


Date: 24 November 2023, Friday

Time: 3:00 PM – 5:00 PM


Venue: SIFT Office,
600 North Bridge Road #12-05, 

Parkview Square, Singapore 188778

REGISTER HERE






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    The Road to a World-Class Campus Experience

    We aim to cover the 4 Priorities for a Modern Campus:

    — Establish a One-Stop Campus Services
    — Deliver IT support Anywhere, Anytime
    — Ensure Campus Continuity
    — Improve Staff Productivity

    The event is designed for Leaders and Human Resource department of the Education sector in Thailand. 

     

    ABOUT THE EVENT

    The Power of Freshworks: A Comprehensive Solution Showcase

    Discover the realm of Freshworks CX & EX SaaS solutions tailored for the education sector. Whether it’s bolstering support for students and alumni (CX) or empowering instructors and staff (EX), this session will delve into the seamless AI-driven omnichannel chat experiences. Experience the synergy of Freshworks, offering a centralized gateway to all campus services through a unified platform, harmonizing data and standardization to provide a panoramic 360-degree insight into customer and employee lifecycles.

    Innovating Education: Redefining the Student and Employee Experience

    Dive into the ever-evolving landscape of Freshworks CX & EX trends within the education domain. Through illustrative use cases, witness how Freshworks adapts to your university’s unique needs with unparalleled flexibility. Each use case illuminates the intricacies universities face and demonstrates how Freshworks rises to the occasion, presenting innovative solutions that could redefine your university’s progress. Join us to explore these transformative possibilities and chart a course towards enhanced university experiences.

    Why Attend:

    • Discover solution for modern and convenient campus experience.
    • Reduction in campus service issues and outages.
    • Transcends traditional silos and enhance service desk efficiency


    Registration is FREE.


    Event Details:

    Date: 9 November 2023, Thursday

    Time: 1:30 PM – 5:00 PM

    Venue: SIFT Thailand Office,
    CW Tower A, A3001/2, 30th Floor, 90 Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand


    Agenda:

    • 2:00 PM — Registration
    • 2:15 PM — Welcome Keynote: Discovering SIFT Analytics
    • 2:30 PM — The Power of Freshworks: A Comprehensive Solution Showcase
    • 3:00 PM — Innovating Education: Redefining the Student and Employee Experience
    • 3:40 PM — Q&A and Closing Remarks
    • 4:00 PM — Drinks and Networking


    REGISTER HERE





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      EVENT HIGHLIGHTS

      EVENT SPEAKERS

      Thanaphon Bouthong

      Sales & Marketing Executive,

      SIFT Analytics Group Thailand

      Poomchai Jitchai

      Analytics Consultant,

      SIFT Analytics Group Thailand

      Petchpragai Tanpoonkiat

      CX, Solutions Consultant,

      SIFT Analytics Group Thailand

      GC Optimizes Data with
      Alteryx Analytics Automation

      Global Chemical Key Stats

      Industry: Chemicals

      Department: Operations

      Region: Asia-Pacific

      40%

      improved chemical catalyst lifespan

       

      $1.5M

      increase in revenue via predictive analytics

      60%

      increase in efficiency

      Leveraging Alteryx to go from “Gut Feeling” to Data-Driven

      As the largest petrochemical company in Thailand and third largest in Asia, GC is comprised of diversified and comprehensive petrochemical businesses, including manufacturing and distribution of upstream, intermediate, and downstream petrochemical products. These products can be converted into other chemical products and serve as basic feedstock for downstream industries such as packaging, apparel, communications and electronic equipment, electrical appliances, vehicles, construction materials, engineering-based plastics, agricultural equipment, and much more. These products are not only part of our everyday lives – they also improve the way people live.

      With a constant focus on innovation and technology, GC realized the need to shift to a more data-driven organization. With 70% of the business being focused on engineers and chemical plants, data and analytics leaders saw the starting blocks of a transformation within plant operations.

      Unlike a chemical reaction which typically behaves like a line of falling dominoes, engineers relied on piecing together data from different suppliers which inherently carried complex variables.

      GC focused on the following three dimensions in its digital transformation:
       
      1. Business transformation: An approach to enhance business unit performance by embedding digital strategy into action. Addressing impact levers, such as advanced analytics for commercial, operational, and planning optimization; large-scale process automation, and digitization called “Digital Use Case”
         
      2. Technology transformation: Leveraged IT infrastructure to extract the performance potential from new technologies, with measurable acceleration of growth, productivity, and capital efficiency
         
      3. People transformation and upskilling: The key enablers of driving digital success are people, and GC strongly focused on developing employee skills and mindset for digital disruption readiness
         

      Reasons GC Chose Alteryx

      01

      Empowered employees to harness data through democratization

      02

      Ability to update manual processes through automation

      03

      Improved decision making through quicker insights and a higher level of analysis

      We wanted to be a solely data-driven organization and move away from making ‘gut feeling’ decisions. We looked to Alteryx for the right tools and expertise.

      SIFT_Analytics_GC

      Chatsuda Kanjanarat, SVP Transformation Excellence
      Global Chemical

      Changing the Status Quo

      For a chemical reaction to occur at speed and scale within a controlled environment, a catalyst is often introduced into the formula. Catalysts also have the unique characteristic of causing a chemical reaction to happen in a different way. When it came to changing the status quo, the team at GC wanted to move away from doing things the way they’ve always been done.

       

      “We often changed our chemical catalysts at known intervals, simply because that’s how we’ve always done it” said Chatsuda Kanjanarat, SVP Transformation Excellence, GC. “We looked to Alteryx for the tools and expertise to change that.”

       

      Alteryx served as the catalyst for change at GC, starting with its team of engineers, who make up 70% of the entire organization. As they began leveraging Alteryx, they sought out a solution to the arduous task of maintaining and swapping catalysts every five years. By being able to gather the necessary data and analyze it in Alteryx, GC engineers discovered they could extend the life of their catalysts by up to 40%. The result of this discovery allows for GC engineers to effectively save business resources while still producing high quality products.

      “Creating better chemistry”

      After working with Alteryx automation for over a year, GC’s team of engineers have begun to leverage the insights powered by Alteryx to drive organization-wide advantages. Olefin and phenol production, GC’s area of expertise, require large amounts of chemical feedstock. Chemical feedstocks are raw, untreated petroleum oil materials. Using their learnings from over the year and Alteryx’s predictive suite of tools, engineers have been able to predict their chemical output, or “yield” as it is more commonly known in the scientific community, to make better feedstock purchasing decisions.

      The process was as follows: Leverage sales, production, pricing data, and plant conditions from disparate systems like CRM’s and ERP’s to create a better algorithm that is user-friendly and allows for advanced analytics reskilling and upskilling, and provides deeper insights. The objective was to create a model to predict the price of phenol, which is an organic compound used as an intermediate for industrial synthesis. The team embarked on a year-long proof-of-concept period encompassing:

       

      • Data training
      • Validation
      • Testing

       

      Leveraging 19 parameters overall, the team evolved from utilizing one Python-driven Linear Regression Model to building an Alteryx driven Random Forest model which allows them to leverage up to 50 parameters with a high confidence interval above 0.95 and an error rate of 2.6%.

      Prior to Alteryx, feedstock was purchased when needed and not in a strategic manner. The team now knows when it is best to purchase feedstock and how much, predict their yield, and drive value back to the business while doing so in an innovative and environmentally friendly way. This new process has driven $1.5M to the phenol businesses’ bottom-line.

      Alteryx makes predictive analytics and the use of machine learning more accessible and agile by switching between many different methods and algorithms with a simple switch icon. You can do this directly on the platform instead of spending time coding an algorithm that does it.

      SIFT_Analytics_GC

      Ruj Purnariksha, Digital Transformation Lead
      Global Chemical

      The GC team is looking forward to making innovations in methanol and propane production, expanding the Alteryx footprint across its different functions, and officially launching the phenol predictive model in September 2021. Driving towards a holistic data-driven culture remains the goal at GC, and the team plans on continuing to upskill their engineers by holding “data days” and “data use case showcases.”

      Introduce a friend to SIFT Analytics.

      We’ll help them succeed and give you $200!

      SIFT_Analytics_Referral

      Referral Form

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        Thank you for being a valued part of our network!

        Referral Program Terms and Conditions

        1. Referral Acknowledgment: The referred individual must acknowledge that they have been referred by you when initiating contact with SIFT.
        2. Successful Deal: A deal is considered successful when a formal contract agreement is signed between SIFT and the referred party.
        3. Contact Information: To be eligible for the cash incentive, you must provide accurate and up-to-date contact details, including your full name, email address, and phone number.
        4. Cash Incentive Processing: Once the referral has successfully signed the contract with SIFT and it is of a substantial amount, then we will notify you and process your cash incentive of SGD200 within 1 month.
        5. Eligibility: Referrals must be new, non-existing prospects to SIFT. In the case of multiple referrals for the same individual or company, the incentive will be granted to the first referrer only.
        6. Program Modification: SIFT reserves the right to modify or terminate the referral program at any time without prior notice.
        7. Referral Expiration: Referred deals must be signed within six months from the initial referral date to qualify for the cash incentive.
         
        By participating in our referral program, you agree to the above terms and conditions.
        We value your support and trust in our services and look forward to incentivizing you for referring potential clients to us.

        Workflow Automation For Financial Services

        13th July 2023, Thursday | 10 AM – 12 PM
        SIFT Analytics Office, Singapore

        Thank you to all who joined our workshop’ Workflow Automation for Financial Services’.

         

        We explored how automation revolutionizes finance processes, boosts efficiency, and ensures accuracy. Kudos to our experts and engaged participants for making it a success.

         

        If you have any inquiries regarding additional features, use cases, or solutions for financial services, feel free to contact us at any time.

        Benefits of Alteryx Designer

        • Intuitive Drag and Drop UI
        • Comprehensive for End-to-End Analytics Automation
        • Data Science Made Simple
        • Customizable Analytics with Alteryx SDKs
        • Cloud Connected
        • and more…

        IBM SPSS
        CAMPUS EDITION

        Adopted by 400+ universities
        throughout Southeast Asia

        The world’s leading statistical software

        Why IBM SPSS Campus Edition?

        One platform for teaching, research, and real-world data analysis. Built for higher education – powerful enough for research, simple enough for students. Analyze complex data. Generate reliable insights. Without technical friction.

        Easy to use

        Prepare and analyze data easily through an intuitive user interface without having to write code.

        Integrated with open source

        Enhance SPSS syntax with R and Python using a library of extensions or by building your own.

        Comprehensive

        Run advanced and descriptive statistics, regression analysis, decision trees, and more with an integrated interface.

        Flexible

        Choose from subscription or traditional licenses, with multiple options for capabilities based on need.

        26-Year IBM Partnership

        Certification and Awards

        IBM 2022 Top Performing Business Partner (Build Motion)

        IBM Premium Business Partner

        IBM Software Practice Accreditation

        First IBM SPSS Software Practice Gold Accreditation in Asia Pacific

        IBM Business Analytics Award Winner

        IBM Authorized Channel Value Rewards

        IBM Authorized Software Value Plus

        IBM Software Top Performer Application – Specific Licensing (ASL)

        IBM Business Analytics ASL Business Partner Excellence Award

        IBM SPSS Franchise of the Year APAC

        IBM Business Analytics Top Business Partner

        IBM Outstanding ASL Award

        SIFT University Customers

        Serving 100% Singapore and Thailand

        SIFT Collaboration with Universities in Vietnam

        SIFT Supporting Activities

        IBM SPSS Campus Edition Executive for Universities

        Activate Premium Features

        Explore the latest SPSS 31 features through step-by-step tutorials and product overviews on SIFT’s YouTube channel.

        AMOS–SPSS Integration

        A seamless breakthrough bringing structural equation modeling directly into SPSS.

        SPSS with Python & R Integration

        Advanced analytics powered by Python and R.

        SPSS Campus Edition Sponsored Trial Program

        Start your complimentary trial for education and research today.


          SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.


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          CONTACT SIFT Analytics Vietnam
          ThS.Phan Thu Thuy – Country Manager | +84 931 045 700 |  lisa.phan@sift-ag.com


          31 August 2023, Thurs | 2:00 - 5:00 PM

          AI & Business Predictive Analytics
          with AutoML

          AI is Everything Everywhere All at Once

          You are cordially invited to join us for an insightful seminar on harnessing the potential of Predictive AI and Analytics.

          During this event, we will share the most pressing challenges organizations are facing with AI, and how they are planning and executing AI strategies and plans currently.

          The event is designed for Directors, Heads, Managers, and Practitioners of Data Analytics/ML/AI from all Public Sectors and Commercial in Singapore. 

           

          ABOUT THE EVENT

          Given how much AI dominates today’s technology conversations, many businesses feel the competitive pressure to jump on it. Organizations see this as a tremendous potential for rapid market competition and gather information on how to use these AI technologies to improve their overall businesses.

            

          Not all organizations can implement AI or can they? Some organizations may be hesitant to try AI and Analytics due to the lack of technical skills to implement or manage properly. Another challenge is Data Analysts and Data Scientists can spend anywhere from 60% – 80% of their time wrangling, cleansing, and stitching their data. 

            

          Solutions have already been found for all of these challenges. Therefore, we’d like to invite you to this transformative event where you can explore the most efficient way to connect and make smart and accurate predictions.

          EVENT HIGHLIGHTS

          Why Attend:

           

          – Experts Sharing & Adaptable AI Solutions

           

          – High-Level Discussions

           

          – Networking Opportunity

           

          Registration is FREE. 

           

          Ensure you mark your calendar for August 31st and register in advance to secure your spot at this highly anticipated AI event and networking session. Don’t miss out on this valuable opportunity.

           

          Event Details:


          Date: 31 August 2023, Thursday

          Time: 2:00 PM – 5:00 PM
          Venue: Qlik Singapore,

          9 Temasek Blvd, Suite 27-01/03, Suntec Tower Two, S038989

            

          REGISTER HERE






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            Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

            Empowering Education Sector Through Cloud and IT Solutions:
            Lunch and Learn Workshop

            5 June 2023
            AWS Office, Singapore

            From this Lunch and Learn session, we trust that attendees have recognized the significance of emerging technologies enhancing the unified campus experience within education institutions.

             

            For any inquiries regarding additional features, use cases, or solutions for education, please do not hesitate to contact SIFT Analytics at any time.

            In collaboration with:

            SIFT_Analytics_AWS_Freshworks

            AWS (Amazon Web Services) – Put your data to work on the most scalable, trusted, and secure cloud.

             

            Freshworks – IT Service Products
            Freshservice – Right-size your IT and service management.

            Freshservice for Business Teams – Streamlines business processes across the whole organization.

            Thank you for registering for our event

            SIFT_Analytics_AI

            Event Details

            AI-Analytics offers you a gateway to a new era of business success. Artificial Intelligence (AI) can support three important business needs: automating business processes, unlocking insights, and predictions. To date, the AI role has helped many businesses – big, small, local, and international levels to solve their business problems from operations to sales functions.

             

            As part of the transformative experience, attendees will have the opportunity to learn the latest advancements in AI-Analytics, equipping them with important knowledge necessary to drive the organization’s success.

             

            Through keynote presentations, engaging discussions, and interactive demos, attendees will explore real-world case studies, success stories, and practical applications that can be applied to their organization.

             

            Additionally, our esteemed customer has been invited to share their knowledge and experience, providing attendees with valuable insight into how these technologies have changed their business approach and transformed their previous practices.

             

            Furthermore, our customer has been invited to share his knowledge and experience to give attendees a perspective of gaining insights and how it has given their business a new strategic approach to the things they have done in the past.

             

            Attendees will have the chance to network with like-minded professionals, exchange best practices, and forge valuable connections.

             

            Join us in this event and be ahead of the competition. Register today.

            Agenda

            1:00 PM – Registration & Refreshments

             

            2:00 PM – Welcome and Introductions
            Introduction of speakers and agenda

             

            2:15 PM – Business Prediction with Alteryx Designer
            Automating Analytics in Real-time
            Use cases with a live demo

             

            2:50 PM – Tea Break and Networking

             

            3:20 PM – Is AI Smarter than Humans?
            Exploring Alteryx Auto Insights
            Applying AI for Actionable Insights

             

            4:00 PM – Customer Sharing: Building a Data-Driven Organization
            Importance of meaningful insights
            A new strategy to their business approach

             

            4:20 PM – Q&A Session
            Discussions on specific applications and challenges

             

            4:40 PM – Lucky Draw Games

             

            The Power of AI-Analytics: Empowering Business through Data, Insights and Actions

            18th August 2023, Friday  |  1:00 – 5:00 PM

            Venue: Intercontinental Saigon, Ho Chi Minh City

             







              SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.

              Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy