Microsite Archive

ITSM Roundtable

Leveraging AI in an evolving ITSM Landscape

Focusing on Retail and Logistics Industries

Retail and Logistics in 2024 calls for a shift in the ITSM landscape, with the mainstream role of Artificial Intelligence (AI) in transforming workplaces.

Based on our fact-finding, most organizations, including leading ones, struggle with fragmented processes, where siloed departments use disparate systems and methods, leading to inefficiencies, errors, and poor coordination that hinder operations and profitability. And this is just one of many challenges they encounter.

Sign up now and join us for an engaging roundtable discussion on the transformative power of AI in ITSM. We’ll explore how AI is reshaping agent experiences, the challenges it brings, and how to stay ahead in the rapidly evolving AI revolution.

The roundtable covered:

Retail & Logistics IT Internal Challenges Addressed
AI-ITSM Use Cases & Applications
Main AI-related challenges and Opportunities
ROI of AI-driven ITSM & Management Reporting

Ready to take the next step?

For more information or enquiries about Freshworks products and services, feel free to contact us below.

Unlock the Future of AI with SIFT Technology Day

AI Horizons: Our AI Journey Showcase

We invite you to explore the future of AI at SIFT Technology Day “AI Horizons: Our AI Journey Showcase.” Discover groundbreaking AI solutions that will revolutionize your business and make operations more efficient.

At this event, you will experience:

Building trust in business with AI-powered insights.
Breaking language barriers: Freddy AI-Supported Thai Chat.
Exploring a new world of AI-driven analytics: AI-Enhanced Analytics: Unlocking New Possibilities.

This event is ideal for:

✅ Business owners and entrepreneurs
✅ Data Leaders (Data Director/Data Project Manager/Data Manager)
✅ Those looking to enhance customer satisfaction
✅ Anyone interested in advanced technologies

Agenda

2:00 – 2:30 PM | Arrivals and Registration

2:30 – 2:50 PM | Welcome Keynote

Welcome remarks to leaders, an introduction to SIFT, and an overview of the key objectives.

2:50 – 3:30 PM | Session 1: Building Business Trust with AI-Powered Insights

Trusted AI starts with quality data, and scalable analytics starts with AI. Discover how Qlik Insight Advisor enhances analytics and how Qlik Answer empowers business decision-making with AI-driven insights.

3:30 – 3:50 PM | Coffee Break

3:50 – 4:10 PM | Session 2: Breaking Language Barriers: Freddy Copilot’s AI-Powered Thai Support

Introduction to Freddy AI — Enhancing customer support with AI, with focus on Thai language support.

How Freddy AI optimizes customer service operations
The importance of multi-language support, particularly in the Thai market, and its applications

4:10 PM – 4:30 PM | Session 3: AI-Enhanced Analytics: Unlocking New Possibilities

Explore how AI Copilot and other AI-driven tools in Alteryx Designer enhance automation, accelerate insights, and streamline analytics for smarter decision-making.

4:30 – 4:50 PM | Q&A Session

Q&A session followed by a summary of key discussion points, actionable insights, and next steps for CIOs to implement within their organizations.

4:50 – 5:30 PM | Awards & Games Session

Enjoy fun, interactive games with winning prizes.

5:30 – 7:00 PM | Networking Dinner & Thank You Party

Dinner and networking session.

Who Should Attend

Individuals interested in AI technology and its business applications.
Executives and entrepreneurs seeking to improve efficiency and reduce costs.
Those eager to learn about and stay updated on AI technologies.

Important

Limited to 2 participants per company.
After registering for your ticket, please await a confirmation email to secure your participation.
Due to limited seating, you must receive a confirmation email from us to attend the event.
Don’t wait! Register today to secure your free spot!

Register Here

Leveraging AI for Smarter ITSM with Freshworks

Join us for an engaging 2-hour workshop to discover how AI is revolutionizing IT operations and agent experiences—boosting productivity and driving greater agility across your organization.

Explore how the best strategies in ITSM, ITAM, ITOM, PPM, and ESM can transform your organization. Gain valuable insights and experience the power of integrated approaches that drive efficiency, innovation, and business success—empowering you to discover solutions that truly make a difference.

This workshop is ideal for IT Directors and Managers, Service Management and Service Desk professionals, and IT Support Managers who are seeking to harness AI and lead the team through the next wave of IT Transformation.

Hands-On Workshop Benefits

Gain insights into implementing AI-driven strategies within your organization
Exposure to Freshworks AI-ITSM with Hands-On experience and practical applications
Actionable strategies that enhance IT productivity and improve agents experience
Discover how Freddy AI monitors and analyzes your service desk, delivering timely insights that help you stay ahead of trends and make informed decisions.

Register Here

Elevate ITSM with AI-first experiences

of queries deflected with bots

0 %

Freshchat Benchmark Report 2023

reduction in admin tasks

0 %

Freddy AI Value Engineering Assessment

solution payback period

< 0 mo

Forrester Total Economic Impact Study

Channel freedom

Digital and traditional channels
40+ languages supported
Mobile SDK

Conversation engagement

AI-powered chatbots
Unified inbox and agent workspace
360° customer view

Advanced ticketing

AI-powered automations
Collaboration
Intelligent workflows

Extensible platform

Native AI
Enterprise scalability and security
Marketplace apps

SIFT Analytics Celebrates 25 Years of Excellence in Business Analytics

News provided by
Sift Analytics Group
20 Aug, 2024, 08:00 CST

SINGAPORE, Aug. 20, 2024 /PRNewswire/ — This year marks the 25th anniversary of SIFT Analytics (“SIFT”), a leader in providing end-to-end analytics solutions that have sculpted the business landscapes of not only Fortune 500 giants but also public sectors and SMEs across the Asia-Pacific region. As we celebrate a quarter-century of innovation, SIFT Analytics remains at the forefront, delivering bespoke analytic strategies that turn complex data into clear, actionable insights.

At SIFT, we believe that true analytical prowess extends beyond technology to understanding the intricate dance of data with business needs. Gerald Tan, Managing Director, reflects on the journey, “Our extensive experience has taught us that diving into data analytics without a strategic framework leads to inefficiency and frustration. At SIFT Analytics, we provide a comprehensive suite of data, analytics, and cloud services, including strategic consulting and tailored implementation. It is to ensure the technology tools are seamlessly integrated with each client’s unique business needs. This holistic and proven approach guarantees that every step taken is a stride toward measurable success.”

Real Solutions for Real Businesses

Through targeted workshops and expert advice across industries, SIFT has demonstrated its ability to deliver impactful results. Our collaboration with a prominent international apparel brand is a case in point. We optimised their inventory strategy using advanced analytics, enabling targeted promotional campaigns and dynamic marketing that enhanced customer engagement. Our solution automated vital processes, reducing manual effort and increasing efficiency. This project exemplifies our approach: applying sophisticated analytics to solve complex business challenges and drive growth.

Tailored Expertise That Talks

What truly sets SIFT apart is our personalised approach. We do not just see challenges; we see opportunities for tailored solutions. Each client’s unique business needs become our blueprint for action. Through dedicated events and individual consultations, we create environments where data analytics become the keystone of business strategy. For those eager to explore the transformative power of analytics, our upcoming workshops are a gateway to mastering these tools.

Engage, Enlighten, Empower

As we stride into the future, our mission revolves around empowering businesses with more intelligent analytics. “Our vision is clear,” says Tan. “To embed analytics so deeply into the strategic framework that it not only predicts trends but also creates them.”

We invite you to join us on this journey. Whether you want to refine your data strategies or integrate cutting-edge analytics, SIFT is your partner in navigating the complex data landscape.

Take The Next Step

Discover how SIFT can elevate your business. Schedule a consultation or join us at one of our impactful workshops. Engage with us today to see how we can turn your data challenges into business opportunities.

About SIFT Analytics

Get a glimpse into the future of business with SIFT Analytics, where smarter data analytics driven by smarter software solutions is key. With our end-to-end solution framework backed by active intelligence, we strive towards providing clear, immediate, and actionable insights for your organisation.

Headquartered in Singapore since 1999, with over 500 corporate clients in the Asia-Pacific region, SIFT Analytics is your trusted partner in delivering reliable enterprise solutions paired with best-of-breed technology throughout your business analytics journey. With our experienced teams, we will journey with you to integrate and govern your data, predict future outcomes, optimise decisions, and achieve the next generation of efficiency and innovation.

A Pioneer in Data Analytics Excellence:
SIFT Analytics Group Drives Digital Transformations
for Over 1,000 Businesses Across Southeast Asia

News provided by
Sift Analytics Group
22 Dec, 2023, 11:27 CST

SINGAPORE, Dec. 19, 2023 /PRNewswire/ — SIFT Analytics, a market leader in data analytics, cloud services, and consultation, proudly announced a milestone achievement: spearheading successful digital transformations for over 1,000 businesses across Southeast Asia. With a strong and established presence in these countries, SIFT Analytics (henceforth referred to as “SIFT”) continues to revolutionise industries through its visionary approach to data-driven solutions.

Pioneering Digital Transformation Since 1999

Founded in 1999, SIFT embarked on a mission to revolutionise businesses through data. Since its establishment, the company’s commitment to providing pragmatic solutions that transcend various industries and sectors has distinguished it as a trailblazer in the field. Over the years, the company has continuously refined its service quality and solutions, enabling more than 1,000 businesses in the public sector and retail, manufacturing, healthcare, and pharmaceutical industries to embrace data-driven decision-making. SIFT has also carved out a niche as a thought leader, regularly enriching the business community with insights, trends, and best practices that empower organisations to thrive in the digital age.

Recognised as one of the Top 10 Data Analytic Firms in APAC

SIFT’s commitment to enabling digital transformations has been recognised with the company’s inclusion among the Top 10 APAC Data Analytics Solutions Providers in ASEAN by CIO Advisor APAC. This accolade solidifies SIFT’s position as a pre-eminent leader in data analytics, showcasing its dedication to driving innovation and growth.

Cutting-Edge Technology for Lasting Impact

SIFT employs cutting-edge tools and technology, including AI for business prediction and automation, to extract actionable insights and give clients a competitive advantage. The company’s expertise spans data governance, visual dashboards, predictive modelling, machine learning, and artificial intelligence. With proficiency in advanced predictive analytics and prescriptive analytics automation, SIFT ensures clients stay at the forefront. By harnessing intelligent systems to manage and analyse data, organisations can derive meaningful insights from their data lakes to drive transformative change.

Transforming Vital Industries: Healthcare, Agri-Food, and Insurance

SIFT boasts a diverse portfolio of clients with testimonies of extensive business transformation in industries across the region:

Healthcare: Vejthani Hospital in Bangkok, Thailand, a quaternary medical centre with an annual patient load of more than 300,000 patients from over 150 countries, faced the challenge of managing its vast healthcare data stores. SIFT deployed business intelligence capabilities to enhance the hospital’s financial, customer service, and internal processes units. This enabled Vejthani to monitor billings, patient figures, and revenue growth through an interactive dashboard. Informed by real-time data insights, the hospital enhanced its decision-making process, underscoring SIFT’s impact on healthcare transformation.

Agri-Food: Japfa, a leading pan-Asian agri-food company, embraced SIFT’s data-driven performance strategy. The enhanced system allowed Japfa to extract valuable insights from its farms, optimising production performance and cost efficiencies. With the ability to identify trends and make informed decisions, Japfa’s operations have gained flexibility and efficiency.

Insurance: Partnering with AIA, SIFT automated real-time information collection, enhancing performance tracking and decision-making. Automating data analytics paved the way for rapid process improvement, empowering AIA agents with accurate insights into business performance and sales figures while enabling the management team to formulate strategic engagement activities. Processes were also streamlined through automation, resulting in increased productivity, timely reporting, and improved ROI. SIFT also set up a central data repository accessible to other business users with analytics and reporting needs.

Connect with SIFT Analytics

As organisations strive to meet the demands of the digital era, SIFT remains steadfast in its commitment to delivering transformative solutions. To explore digital transformation possibilities or learn more about SIFT’s pioneering work, contact the team for a complimentary consultation.

About SIFT Analytics

Headquartered in Singapore since 1999, with over 500 regional corporate clients, SIFT Analytics is the trusted partner in delivering reliable and innovative enterprise solutions paired with best-of-breed technology throughout the business analytics journey. Together with its experienced teams, the organisation will journey with users to integrate and govern data, predict future outcomes, optimise decisions, and achieve the next generation of efficiency and innovation.

IBM SPSS Statistics
for Academic Institutions

Unbeatable SPSS offer: Exclusive 80% Off

→ SPSS Campus Edition

Overview

→ Unbeatable SPSS Offer for
Higher Education

→ SPSS Download Trial

→ About SIFT and IBM

Partnership

SIFT Analytics is offering an exclusive 80% off SPSS licenses (Campus Edition). Our mission has always been to make powerful data analysis tools more accessible to the education sector, ensuring that the next generation of data-driven professionals has the resources they need to succeed.

From data to insights: What's new in IBM SPSS Statistics 30

Learn More

SPSS Campus Edition

IBM SPSS Statistics for academic institutions offers an all-in-one solution to enhance research, teaching, and learning across the board. Tailored to address the unique challenges of academic institutions, it offers a scalable solution that provides affordable access and meets the diverse needs of every user.

Reimagine what your institution can achieve:

1. University-wide research – Enable collaborative, impactful research with shared analytics for students and faculty.

2. Data-driven planning – Inform strategic decisions with insights from enrollment, performance, and retention data.

3. Enhanced curriculum – Integrate data analysis into courses, building practical, career-ready skills.

4. Insightful feedback analysis – Easily analyze campus surveys to improve student and faculty experiences.

Choose what works best for your institution.

Both licenses are available in three editions: Base, Standard, and Premium. Choose the license type and edition that best fit your feature requirements. You can purchase a complete edition or select individual modules as needed. Contact our experts to help you identify the ideal option.

Exclusive 80% off SPSS Campus Edition

At SIFT Analytics, we offer an unbeatable price in the market, to ensure that students and educators have access to this powerful tool.

Let SIFT empower the next generation with the tools and resources they need to succeed.

Download IBM SPSS Free Trial

Access to the latest free trial version of IBM SPSS At SIFT Analytics. If you encounter any issues, please contact us so that we can assist you.

IBM SPSS Statistics 30.0.0 offers new capabilities and enhancements in statistical analysis. Read more.

SIFT and IBM Partnership

The partnership between SIFT and IBM has been established since 1999, with a shared commitment to providing SPSS licenses to the education sector.

Over the two decades, SIFT and IBM has enabled countless academic institutions, educators, and students to access one of the most powerful and widely used statistical analysis tools available.

SIFT Analytics Group Wins the Entrepreneur 100 Award 2024

SIFT Analytics Group is thrilled to announce that our Managing Director, Gerald Tan has been honoured with the prestigious Entrepreneur 100 Award 2024, presented by the Association of Trade and Commerce (ATC).

This award recognises our outstanding contributions and achievements as a trailblazing entrepreneur within the business community.

The Entrepreneur 100 Award is an annual accolade that acknowledges Singapore’s emerging entrepreneurs of the year, who have demonstrated exemplary leadership, innovation and dedication to their respective industries. The award is highly competitive and serves as a benchmark for excellence in entrepreneurship.

SIFT Analytics Group stood out among a remarkable pool of applicants due to our unwavering commitment to innovation, business excellence and our profound impact on our industry and within the community. Our team’s dedication and the vision we have worked tirelessly to realize have culminated in this extraordinary and prestigious recognition.

Winning the Entrepreneur 100 Award 2024 would not have been possible without the support of our clients, dedicated employees and partners who have been instrumental in our journey. We remain steadfast in our commitment to delivery exception products / services and driving innovation within our field of expertise.

About SIFT Analytics Group

About the Association of Trade and Commerce (ATC)

The Association of Trade and Commerce (ATC) is a community organization that was established to congregate and represent Singapore’s businesses and entrepreneurs across major industries and trade sectors, on both local and international scale. ATC advocates actively for the interests of enterprises, focusing in the areas of development, capabilities, sustainability and community building.

For all the people across the businesses that ATC represent, ATC is positioned as a trusted advocate, partner and network; working with the community to develop and improve businesses, the society and people’s lives.

Automating Processes with AI in Banking and Finance

28 February 2025 | 2:30pm – 5:00 PM

Automating Processes with AI in Banking and Finance

Did you know that human errors in the banking and finance industry result in over $878,000 in wasted time and labor each year?

This highlights the desire for change within the sector. The adoption of AI automation solutions offers a powerful way to reduce costs, enhance efficiency, and better compliance and risk management

AI automation is transforming the banking and finance industries, introducing latest advancements that improve security, streamline operations, and optimize performance across the organization.

Our workshop prepares leaders with the knowledge and tools to confidently navigate the rapidly evolving AI landscape. This enables them to drive innovation, make informed, data-driven decisions, and optimize operations for long-term success.

By the end of this workshop, participants will gain:

A deep understanding of AI Automation technologies specific to banking and finance
Knowledge and experience in automation, risk assessments, fraud detection, and compliance.
Learn how to implement AI solutions within their own organizations.
Insights into overcoming challenges and leverage the opportunities AI brings to financial services.

Register Here

ITSM Roundtable

Leveraging AI in an evolving ITSM Landscape

Focusing on Retail and Logistics Industries

Retail and Logistics in 2024 calls for a shift in the ITSM landscape, with the mainstream role of Artificial Intelligence (AI) in transforming workplaces.

Here’s what you can expect:

Retail & Logistics IT Internal Challenges Addressed
AI-ITSM Use Cases & Applications
Main AI-related challenges and Opportunities
ROI of AI-driven ITSM & Management Reporting

Register Here

Elevate customer service with AI-first experiences

of queries deflected with bots

0 %

Freshchat Benchmark Report 2023

reduction in admin tasks

0 %

Freddy AI Value Engineering Assessment

solution payback period

< 0 mo

Forrester Total Economic Impact Study

Channel freedom

Digital and traditional channels
40+ languages supported
Mobile SDK

Conversation engagement

AI-powered chatbots
Unified inbox and agent workspace
360° customer view

Advanced ticketing

AI-powered automations
Collaboration
Intelligent workflows

Extensible platform

Native AI
Enterprise scalability and security
Marketplace apps

Public Sector Day Thailand 2024

27 November 2024, Eastin Grand Hotel Phayathai

On November 27, 2024, SIFT Analytics Group Thailand, in collaboration with Qlik, participated as a Gold sponsor at the AWS Public Sector Thailand event.

We showcased Qlik solutions and use cases tailored to various government sectors, sharing knowledge and insights with attendees. The booth received significant interest from participants.

At SIFT Analytics Group, we don’t just offer data analytics software—we also provide advisory services and step-by-step guidance to help your business achieve success through precise data analysis and informed decision-making.