AI-Driven ITSM: Shaping the Future of Enterprise – Exclusive C-Level Roundtable
You are cordially invited to an exclusive roundtable event tailored for visionary leaders in IT, where you’ll dive into high-level discussions on the critical IT challenges organizations face today. Gain invaluable insights into the future of ITSM, with a special focus on AI-driven automation, IT asset management, and digital transformation, empowering organizations to bridge the growing IT gap and prepare their teams for the future’s evolving demands.
Why attend?
In today’s fast-paced digital world, IT leaders must stay ahead of the curve. The CIO Roundtable Luncheon is your opportunity to connect with like-minded peers, exchange innovative ideas, and explore how AI is shaping the future of IT Service Management. This is more than just an event—it’s an investment in the future of your IT strategy.
CIO Roundtable Agenda
Start your roundtable experience by registering at the welcome desk, and enjoy the hotel’s refreshments.
Savor a delectable 3-course Western lunch while exploring how AI is becoming the new backbone of ITSM and discovering what’s next for forward-thinking enterprises looking to revolutionize IT operations and service delivery.
A short interlude to recharge with coffee, tea, and assorted refreshments. This break provides an opportunity to network.
See real-world examples of organizations successfully leveraging AI to transform their ITSM processes
Concluding the day’s events, the moderators will provide a summary of key takeaways, acknowledge contributions, and outline the next steps.
Who Should Attend
Date: 8 July 2025 (Tuesday)
Time: 11:00 AM – 02:30 PM
Venue: The Ritz-Carlton, Bangkok (One Bangkok)
Register Here
Country Manager, SIFT Analytics Group Thailand
Sukunya Kosanan has own her long experience in Sales and Marketing field more than 10 years as high skilled as Business Development experience in the diverse industries in Thailand e.g. logistic, hospital and healthcare, FMCG and retail industries. As the Country Manager of Sift Analytics Group Thailand,with more than 6 years’ successful experience of Management role in Technology industry, specialize in Business Intelligence (BI) and Data Analytics, Sukunya has drove our customer business to become success and brought up to the next level.
Regional Solutions Consultant, SIFT Analytics Group Thailand
Regional Solutions Consultant with over 5 years of experience delivering Customer Experience (CX) and Employee Experience (EX) solutions. Petchpragai specializes in CRM, Customer Support, and IT Service Management, with a strong focus on designing and implementing technology-driven marketing, sales, and service processes that accelerate business growth and improve operational efficiency.
Analytics Consultant, SIFT Analytics Group Thailand
With over four years of experience in data analytics, Poomchai specializes in analyzing and predicting data trends. He has supported users in the F&B industry by preparing data for dashboard development. Leveraging expertise gained from a master’s degree in data science, Poomchai has contributed to a range of data analysis projects, guiding clients in the creation of machine learning models across sectors such as retail and government. His comprehensive approach to data analysis enables the delivery of end-to-end solutions that enhance organizational efficiency. This breadth of experience has provided him with a holistic understanding of business frameworks, allowing him to deliver impactful results for clients.
Regional Director, Asia, Freshworks
François is a distinguished technology veteran and visionary thought leader with over 30 years of proven success in IT consulting, strategic business leadership, and enterprise architecture transformation across Asia. A catalyst for change in high-stakes environments, he empowers organizations to fast-track their strategic agendas, even amid uncertainty. His hallmark lies in building high-impact, business-savvy teams from the ground up and engineering scalable frameworks for sustained hyper-growth and performance excellence.
Widely respected for his relentless drive, strategic acuity, and results-oriented mindset, François is a maestro at orchestrating value creation, aligning stakeholders, navigating complexity, and delivering outcomes that move the needle. His presence and persuasive communication style make him a trusted advisor and an influential force in any boardroom.
Head Group ICT, SISB PUBLIC COMPANY LIMITED
With over 20 years of extensive experience in the IT industry, Parinyasak specializes in ICT management, IT Service Management (ITSM), technology implementation, project planning, and system and network integration. His career has been dedicated to optimizing IT services within the education sector, driving operational efficiency and supporting educational excellence through strategic technology solutions.
Finance Use Cases to Help Finance Professionals Take Back Their Time
That wasted time could be spent delivering insights and adding value to planning, forecasting, and budgeting processes. Forward-looking organizations are automating these common processes to save time, improve accuracy, and optimize their company’s financial health.
Exclusive CIO Roundtable Luncheon
Next-Gen AI Strategy for IT Service & Asset Management
You have been invited to the exclusive CIO roundtable, where you will have the opportunity to engage in highly interactive, executive-level conversations about the most pressing IT challenges facing your organization today.
The roundtable discussions are expected to cover invaluable insights into the future of ITSM, focusing on AI-driven automation, IT asset management, and transformation to help organizations address the growing IT gap and prepare IT teams for future demands.
IT leaders will gain:
Date: 22 May 2025 (Thursday)
Time: 11:30 AM - 2:00 PM
Venue: Burnt Ends Bar & Grill
7 Dempsey Road, #01-04, Singapore 249671
Register Here
CIO Roundtable Agenda
Welcome remarks to leaders, an introduction to SIFT and Freshworks, and an overview of the key objectives.
Enjoy a gourmet Australian-style BBQ lunch while connecting with fellow CIOs and IT leaders.
Explore how AI is revolutionizing ITSM by enhancing service efficiency, reducing incident response times, and improving overall service experience.
Assets move and change, Device42 Discovery can automatically track those changes and interdependencies so that you know what is in your environment to eliminate waste and save money.
To provide a practical perspective, we will showcase a live demonstration of Freshworks’ AI-driven ITSM solutions.
Why Attend
In today’s fast-paced digital landscape, IT leaders must stay ahead of evolving challenges and emerging technologies.
The CIO Roundtable Luncheon offers a unique opportunity to engage with industry peers, get updated with cutting-edge insights, and explore AI-driven innovations shaping the future of IT Service Management.
Who Should Attend
IBM® SPSS® Statistics 30.0.0 offers new capabilities and enhancements in statistical analysis.
New features and enhancements
Bland Altman Analysis
The Bland-Altman analysis is a graphical technique to evaluate the bias between mean differences. It helps assess the degree of agreement between two measurements by quantifying both systematic bias and the extent of variability. To analyze your data in the IBM SPSS Statistics Base Edition, click Analyze > Descriptive Statistics > Bland Altman Analysis….
Normality Analysis
Normality analysis is used to examine whether the data follows normal distribution or not.
This is an extension procedure. Install Normality Analysis Extension module to access the Normality Analysis dialog box.
Go to Analyze > Descriptive Statistics > Normality Analysis. The dialog box includes the following new, existing, and enhanced tests and plots in one place:
— Univariate Tests
— Multivariate Normality Tests
— Univariate Plots
— Multivariate Plots
Dark Mode Feature
IBM SPSS Statistics 30.0.0 is available in dark mode. In the settings, go to Look and feel:. Select Dark Mode from the drop-down menu.
Text scaling on 4k HD monitors for Windows
The Text scaling field added to the General settings applies to high-resolution display monitors in Windows. It accepts values from 1.0 to 2.0 so that zoom is possible from 100% to 200%.
The text scaling applies to the menu, dialog box, Data Editor, Syntax Editor, outline pane, pivot table, charts, and text outputs.
You can view Text Scaling controls when the current display resolution height in your monitor is 1350 px or higher.
Redesigned status bar and enhanced toolbar icons
Find and replace capability in multiple selected columns
The Data Editor now supports searching values multiple columns at a time and replacing values in the entire selected area that contains multiple columns.
Changes in Store File To Repository option
Store File To Repository is available only for the drop-down file extension formats .sav and .zsav in distributed mode and single seat mode on Mac and Windows.
New app icons in MAC
The new app icons of SPSS Statistics, Python, R, and Student Integrated version are available in Mac.
Open SSL 1.1 is deprecated
Upgrades
Java Runtime Environment (JRE) and Java Development Kit (JDK) upgrades
JRE and JDK are upgraded to 17.0.11.
Improved start time
Improved the overall time to start IBM SPSS Statistics.
IBM SPSS Statistics trial users can now see their trial period expiry date
The license and trial period expiry details are now visible in the launch screen, title bar, status bar and Manage License window ().
Resolved the connection issue of IBM SPSS Statistics and Statistics Adapter with IBM SPSS Collaboration and Deployment Services Repository
Resolved the connection issue between the contemporary versions of IBM SPSS Statistics and IBM SPSS Collaboration and Deployment Services. (For example, IBM SPSS Statistics 29.0 and IBM SPSS Collaboration and Deployment Services 8.5 are contemporary versions).
R upgrade
R is upgraded from version 4.2.0 to 4.4.1.
Removed SHA-1 cipher suites
Removed SHA1 cipher suites from SPSS Statistics Server on Windows and Linux.
SEMINAR
AI, Cloud, and Wine Tasting
with Qlik and AWS
AI is like a bold red wine—rich, complex, and full of potential. Cloud, like a crisp white—light, flexible, and refreshing. Analytics? Well it can reveal hidden notes, leaving you reeling from the experience.
Join us for an unforgettable afternoon where technology meets exquisite taste. Immerse yourself in a delectable wine-tasting session, paired with a curated agenda on AI and analytics.
Come and raise a glass to innovation. And toast to gaining deepening insights to Analytics for your business.
We look forward to your registration!
What You Will Gain:
Date: 7 May 2025 (Wednesday)
Time: 2:00 PM - 6:00 PM
Venue: 9 Temasek Blvd, Suite 27-01/03, Suntec Tower Two, 038989
Register Here
Focusing on Retail and Logistics Industries
Retail and Logistics in 2024 calls for a shift in the ITSM landscape, with the mainstream role of Artificial Intelligence (AI) in transforming workplaces.
Based on our fact-finding, most organizations, including leading ones, struggle with fragmented processes, where siloed departments use disparate systems and methods, leading to inefficiencies, errors, and poor coordination that hinder operations and profitability. And this is just one of many challenges they encounter.
Sign up now and join us for an engaging roundtable discussion on the transformative power of AI in ITSM. We’ll explore how AI is reshaping agent experiences, the challenges it brings, and how to stay ahead in the rapidly evolving AI revolution.
Date: 20 February 2025
Time: 2:30 PM - 5:00 PM
Venue: Pan Pacific Singapore (Bering Room, Level 22)
7 Raffles Blvd, Singapore 039595
The roundtable covered:
For more information or enquiries about Freshworks products and services, feel free to contact us below.
AI Horizons: Our AI Journey Showcase
We invite you to explore the future of AI at SIFT Technology Day “AI Horizons: Our AI Journey Showcase.” Discover groundbreaking AI solutions that will revolutionize your business and make operations more efficient.
✅ Business owners and entrepreneurs
✅ Data Leaders (Data Director/Data Project Manager/Data Manager)
✅ Those looking to enhance customer satisfaction
✅ Anyone interested in advanced technologies
Agenda
Welcome remarks to leaders, an introduction to SIFT, and an overview of the key objectives.
Trusted AI starts with quality data, and scalable analytics starts with AI. Discover how Qlik Insight Advisor enhances analytics and how Qlik Answer empowers business decision-making with AI-driven insights.
Introduction to Freddy AI — Enhancing customer support with AI, with focus on Thai language support.
Explore how AI Copilot and other AI-driven tools in Alteryx Designer enhance automation, accelerate insights, and streamline analytics for smarter decision-making.
Q&A session followed by a summary of key discussion points, actionable insights, and next steps for CIOs to implement within their organizations.
Enjoy fun, interactive games with winning prizes.
Dinner and networking session.
Who Should Attend
Date: 27th March 2025
Time: 2:00 PM - 7:00 PM
Venue: Kimton Maa-Lai Bangkok (Library Room, 30th floor)
Register Here
Join us for an engaging 2-hour workshop to discover how AI is revolutionizing IT operations and agent experiences—boosting productivity and driving greater agility across your organization.
Explore how the best strategies in ITSM, ITAM, ITOM, PPM, and ESM can transform your organization. Gain valuable insights and experience the power of integrated approaches that drive efficiency, innovation, and business success—empowering you to discover solutions that truly make a difference.
This workshop is ideal for IT Directors and Managers, Service Management and Service Desk professionals, and IT Support Managers who are seeking to harness AI and lead the team through the next wave of IT Transformation.
Hands-On Workshop Benefits
Date: 26 June 2025 (Thursday)
Time: 3:00 PM - 5:00 PM
Venue: SIFT Office
600 N Bridge Rd, #12-05 Parkview Square, Singapore 188778
Register Here
Elevate ITSM with AI-first experiences
Freshchat Benchmark Report 2023
Freddy AI Value Engineering Assessment
Forrester Total Economic Impact Study
Channel freedom
Conversation engagement
Advanced ticketing
Extensible platform
News provided by
Sift Analytics Group
20 Aug, 2024, 08:00 CST
SINGAPORE, Aug. 20, 2024 /PRNewswire/ — This year marks the 25th anniversary of SIFT Analytics (“SIFT”), a leader in providing end-to-end analytics solutions that have sculpted the business landscapes of not only Fortune 500 giants but also public sectors and SMEs across the Asia-Pacific region. As we celebrate a quarter-century of innovation, SIFT Analytics remains at the forefront, delivering bespoke analytic strategies that turn complex data into clear, actionable insights.
At SIFT, we believe that true analytical prowess extends beyond technology to understanding the intricate dance of data with business needs. Gerald Tan, Managing Director, reflects on the journey, “Our extensive experience has taught us that diving into data analytics without a strategic framework leads to inefficiency and frustration. At SIFT Analytics, we provide a comprehensive suite of data, analytics, and cloud services, including strategic consulting and tailored implementation. It is to ensure the technology tools are seamlessly integrated with each client’s unique business needs. This holistic and proven approach guarantees that every step taken is a stride toward measurable success.”
Through targeted workshops and expert advice across industries, SIFT has demonstrated its ability to deliver impactful results. Our collaboration with a prominent international apparel brand is a case in point. We optimised their inventory strategy using advanced analytics, enabling targeted promotional campaigns and dynamic marketing that enhanced customer engagement. Our solution automated vital processes, reducing manual effort and increasing efficiency. This project exemplifies our approach: applying sophisticated analytics to solve complex business challenges and drive growth.
What truly sets SIFT apart is our personalised approach. We do not just see challenges; we see opportunities for tailored solutions. Each client’s unique business needs become our blueprint for action. Through dedicated events and individual consultations, we create environments where data analytics become the keystone of business strategy. For those eager to explore the transformative power of analytics, our upcoming workshops are a gateway to mastering these tools.
As we stride into the future, our mission revolves around empowering businesses with more intelligent analytics. “Our vision is clear,” says Tan. “To embed analytics so deeply into the strategic framework that it not only predicts trends but also creates them.”
We invite you to join us on this journey. Whether you want to refine your data strategies or integrate cutting-edge analytics, SIFT is your partner in navigating the complex data landscape.
Discover how SIFT can elevate your business. Schedule a consultation or join us at one of our impactful workshops. Engage with us today to see how we can turn your data challenges into business opportunities.
Get a glimpse into the future of business with SIFT Analytics, where smarter data analytics driven by smarter software solutions is key. With our end-to-end solution framework backed by active intelligence, we strive towards providing clear, immediate, and actionable insights for your organisation.
Headquartered in Singapore since 1999, with over 500 corporate clients in the Asia-Pacific region, SIFT Analytics is your trusted partner in delivering reliable enterprise solutions paired with best-of-breed technology throughout your business analytics journey. With our experienced teams, we will journey with you to integrate and govern your data, predict future outcomes, optimise decisions, and achieve the next generation of efficiency and innovation.
News provided by
Sift Analytics Group
22 Dec, 2023, 11:27 CST
SINGAPORE, Dec. 19, 2023 /PRNewswire/ — SIFT Analytics, a market leader in data analytics, cloud services, and consultation, proudly announced a milestone achievement: spearheading successful digital transformations for over 1,000 businesses across Southeast Asia. With a strong and established presence in these countries, SIFT Analytics (henceforth referred to as “SIFT”) continues to revolutionise industries through its visionary approach to data-driven solutions.
Founded in 1999, SIFT embarked on a mission to revolutionise businesses through data. Since its establishment, the company’s commitment to providing pragmatic solutions that transcend various industries and sectors has distinguished it as a trailblazer in the field. Over the years, the company has continuously refined its service quality and solutions, enabling more than 1,000 businesses in the public sector and retail, manufacturing, healthcare, and pharmaceutical industries to embrace data-driven decision-making. SIFT has also carved out a niche as a thought leader, regularly enriching the business community with insights, trends, and best practices that empower organisations to thrive in the digital age.
SIFT’s commitment to enabling digital transformations has been recognised with the company’s inclusion among the Top 10 APAC Data Analytics Solutions Providers in ASEAN by CIO Advisor APAC. This accolade solidifies SIFT’s position as a pre-eminent leader in data analytics, showcasing its dedication to driving innovation and growth.
SIFT employs cutting-edge tools and technology, including AI for business prediction and automation, to extract actionable insights and give clients a competitive advantage. The company’s expertise spans data governance, visual dashboards, predictive modelling, machine learning, and artificial intelligence. With proficiency in advanced predictive analytics and prescriptive analytics automation, SIFT ensures clients stay at the forefront. By harnessing intelligent systems to manage and analyse data, organisations can derive meaningful insights from their data lakes to drive transformative change.
SIFT boasts a diverse portfolio of clients with testimonies of extensive business transformation in industries across the region:
Healthcare: Vejthani Hospital in Bangkok, Thailand, a quaternary medical centre with an annual patient load of more than 300,000 patients from over 150 countries, faced the challenge of managing its vast healthcare data stores. SIFT deployed business intelligence capabilities to enhance the hospital’s financial, customer service, and internal processes units. This enabled Vejthani to monitor billings, patient figures, and revenue growth through an interactive dashboard. Informed by real-time data insights, the hospital enhanced its decision-making process, underscoring SIFT’s impact on healthcare transformation.
Agri-Food: Japfa, a leading pan-Asian agri-food company, embraced SIFT’s data-driven performance strategy. The enhanced system allowed Japfa to extract valuable insights from its farms, optimising production performance and cost efficiencies. With the ability to identify trends and make informed decisions, Japfa’s operations have gained flexibility and efficiency.
Insurance: Partnering with AIA, SIFT automated real-time information collection, enhancing performance tracking and decision-making. Automating data analytics paved the way for rapid process improvement, empowering AIA agents with accurate insights into business performance and sales figures while enabling the management team to formulate strategic engagement activities. Processes were also streamlined through automation, resulting in increased productivity, timely reporting, and improved ROI. SIFT also set up a central data repository accessible to other business users with analytics and reporting needs.
As organisations strive to meet the demands of the digital era, SIFT remains steadfast in its commitment to delivering transformative solutions. To explore digital transformation possibilities or learn more about SIFT’s pioneering work, contact the team for a complimentary consultation.
Headquartered in Singapore since 1999, with over 500 regional corporate clients, SIFT Analytics is the trusted partner in delivering reliable and innovative enterprise solutions paired with best-of-breed technology throughout the business analytics journey. Together with its experienced teams, the organisation will journey with users to integrate and govern data, predict future outcomes, optimise decisions, and achieve the next generation of efficiency and innovation.
