Transforming Customer Experience 2024:
Your Journey to Automated Excellence

21 June 2024
MeStyle Museum Hotel, Bangkok

Are you ready to revolutionize the way you engage with your customers? In today’s fast-paced digital landscape, providing exceptional customer experiences is more crucial than ever.

Sessions included:

🔹 Insightful Sessions: Gain valuable insights from industry leaders and experts on the latest trends, strategies, and technologies shaping the future of customer experience.

 

 

🔹 Real-life Case Studies: Discover how leading organizations are leveraging automation to enhance customer satisfaction, loyalty, and retention through inspiring success stories and case studies.

 

 

🔹 Interactive Demo: Engage in demonstrations designed to help you harness the full potential of automation tools and platforms. 

 

 

🔹 Networking Opportunities: Connect with like-minded professionals, industry experts, and thought leaders to exchange ideas, build relationships, and explore collaboration opportunities.

Takeaways:

✨ Gain actionable insights to stay ahead of the curve in today’s competitive market.


✨ Discover innovative strategies to streamline processes, reduce costs, and drive revenue growth.


✨ Network with industry peers and experts to expand your knowledge and professional network.


✨ Elevate your customer experience initiatives with practical tips, best practices, and real-world examples.

Ready to take the next step?

For more information, enquiries, demo or workshop requests, feel free to contact us below.

SIFT_Analytics_Freshworks

Freshworks Products

Freshdesk — Delight customers and agents with effortless service and support
Freshservice — Modern and intuitive IT service management
Customer Service Suite — The all-in-one solution, boosted with generative AI
Freshsales — Drive revenue and productivity with the easy-to-use AI-powered CRM
Freshchat — AI-powered bots and live chat across every messaging channel
Freshmarketer — Multichannel marketing campaigns for e-commerce

Solutions

  • Customer Service & Support
  • IT Service Management Conversational Engagement
  • Marketing Automation
  • Enterprise Service Management
  • Sales Automation
  • Customer Relationship Management
SIFT_Analytics_Alteryx_Roundtable

Navigating Digital Transformation Together

Future-Ready Roundtable Overview

In today’s rapid evolving digital landscape, leaders faced increasing pressure to modernized their data infrastructure  while ensuring security, scalability, and efficiency. At this roundtable event, we’ll explore how Alteryx and AWS empowers leaders to transform their data stack, streamline processes, and drive innovation across their organization.

 

Key Topics

 

↠ Assessing your current Data Stack

↠ Leveraging Automation and Integration

↠ Enhancing Data Governance and Security

↠ Enabling Self-Service Analytics

↠ Realizing the Value of Your Organization’s Cloud & AI Investment

 

What’s More

 

The Future-Ready Roundtable offers excellent opportunities:
 

↠ Engage in interactive sessions with subject matter experts to strategize and optimize your organization’s digital transformation.

 

↠ Invaluable networking opportunities for C-suite executives and leaders.

Register Here

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    Agenda

    1:30 PM - Registration & Refreshments

    Start your roundtable experience by registering at the welcome desk, and enjoy the hotel’s refreshments.

    2:00 PM - Roundtable Opening by SIFT Analytics Group

    The official opening of the roundtable event, presented by the SIFT Analytics Group. This session will introduce the day’s agenda and highlight key topics. 

    2:15 PM - Roundtable Discussion Moderated by Alteryx and AWS Experts
    • Brief introductions by the moderators to welcome participants and set the stage for the discussion

    • The Gap in Today’s 01 Enterprise Analytics Process & Modern Data Stack

    • Alteryx: The Business Analytics Canvas for your AWS stack

    • How Alteryx Complements Your AWS Modernization Journey

    • Group discussion: An engaging session where participants engage with Alteryx and AWS experts, sharing insights, asking questions, and exploring various perspectives on the integration and application of analytics and cloud technologies.
    4:00 PM - Coffee Break

    A short interlude to recharge with coffee, tea, and assorted refreshments. This break provides an opportunity to network.

    4:15 PM - Solutions Showcase By Alteryx and AWS

    We’ll explore how Alteryx and AWS empowers organizations to transform their data stack, streamline analytics processes and empower AI democratization & innovation across their workforce.

    5:00 PM - Closing Remarks

    Concluding the day’s events, the moderators will provide a summary of key takeaways, acknowledge contributions, and outline the next steps. 

    5:10 PM - Dinner & Cocktail Networking Session

    An evening of a networking session over dinner and cocktails. 

    Event Details

    Date: Thurs, 29th Aug 2024

    Time: 1:30 PM - 6:00 PM

    Venue: JW Marriot Hotel Bangkok

    Who should Attend:
    C-Suite l Leaders

    Speakers:
    Vincent Toh, Alteryx
    Siriwan Kittithumkul, Alteryx
    Brendan Lim, AWS

    Featured Speakers & Moderators

    Head, Sales Engineering ASIA, Partner Sales Engineering APJ Alteryx

    Vincent Toh is an expert in data analytics with more than 21 years of experience. Currently at Alteryx, Vincent leads a team of Sales Engineers whose mission is to support organizations transform data into powerful and meaningful insights.

    Siriwan Kittithumkul, Solutions Engineer, Alteryx

    Siriwan is a Sales Engineer at Alteryx and a professional consultant who has experience in Data and Analytics for more than 10 years, especially in Business Intelligence (BI), Data mining & Machine Learning, Data Warehouse, and Big Data solutions both on premise and on cloud.” She believes that to employ data driven approach in any organization is not only about significantly investing in digital transformation and data platforms, but also upskilling business domain experts with the know-how to leverage all those technology and data analytics for their own business.

    Brendan Lim, Analytics GTM leader, AWS

    Brendan is part of the Analytics GTM team across ASEAN. Brendan has over 20 years of experience in helping customers realize value from data across various industries, such as retail, banking, manufacturing, and healthcare. Brendan is passionate about solving complex problems with data and that drives him to look for new opportunities to learn and grow in this fast-changing field.

    SIFT_Analytics_Data_Driven_Insurance

    Trong mô hình công ty bảo hiểm hoạt động dựa trên dữ liệu, các công ty tận dụng nguồn dữ liệu của mình để phát triển các giải pháp sáng tạo, tự động hóa quy trình và tạo ra các dịch vụ gia tăng giá trị. Nội dung buổi webinar hướng đến việc giải quyết những thách thức mà các công ty bảo hiểm gặp phải để đạt được những mục tiêu nêu trên.

    📊 Tự động hóa quy trình báo cáo, tuân thủ IFRS17

    • Thách thức: Công việc thực hiện các báo cáo tuân thủ, IFRS 17 thực hiện thủ công, ngốn nhiều thời gian
       

    • Giải pháp: Tự động hóa các báo cáo và quy trình trên để đảm bảo kết quả chính xác, loại bỏ lỗi thao tác do con người thực hiện và đơn giản hóa việc phân tích
       

    • Hiệu quả: Quy trình làm việc tự động trở thành một quy trình lặp lại, mang lại kết quả chính xác và hiệu quả hơn.

    💡 Tối hưu hóa kinh doanh trong ngành Bảo hiểm

    • Thách thức: Các đại lý bảo hiểm đối mặt với nhiều thách thức trong việc xác định và hoàn tất giao dịch với khách hàng tiềm năng, bao gồm hiểu sâu về nhu cầu cụ thể của khách hàng dựa trên hồ sơ của khách hàng, đưa ra lời khuyên mang tính cá nhân hóa, và đề xuất các sản phẩm bảo hiểm phù hợp nhất với họ.
       
    • Giải pháp: Tận dụng phân tích dữ liệu nâng cao để thay đổi cách thức hoạt động của các đại lý bảo hiểm, trọng tâm tập trung vào ba lĩnh vực chính: phân khúc khách hàng, phân tích dự đoán để nhận diện khách hàng, và đề xuất sản phẩm bảo hiểm phù hợp.
       
    • Hiệu quả: Thông qua việc xác định nhu cầu của khách hàng theo từng cá nhân riêng biệt, đại lý bảo hiểm có thể đưa ra các sản phẩm phù hợp cho từng cá nhân thay vì sản phẩm chung. Với độ chính xác cao hơn trong việc xác định đúng khách hàng và được hỗ trợ bởi các cơ chế đề xuất sản phẩm, các đại lý có thể tập trung nhiều hơn vào việc phục vụ 20% khách hàng tiềm năng cao và tạo ra 80% Phí bảo hiểm năm đầu tiên (AFYP).

    Hoạt động Bảo hiểm dựa trên dữ liệu:
    Tự động hóa quy trình và tối ưu hóa bán hàng

    Ngày: Thứ Năm, ngày 11/07/2024

    Thời gian: 3:30 – 4:30 PM (Theo giờ Việt Nam)

    Hình thức: Online

      SIFT Analytics Group Việt Nam sẽ chỉ sử dụng thông tin cá nhân để thông báo về sản phẩm hoặc dịch vụ mà bạn đăng ký với các nội dung liên quan.. Bạn có thể hủy đăng ký nhận các thông tin này bất cứ lúc nào.

      Đồng ý cho phép SIFT sử dụng hình ảnh, ghi âm trong khuôn khổ sự kiện vào mục đích truyền thông. SIFT cam kết không sử dụng hình ảnh/ ghi âm cho các mục đích khác.
      Xem Chính sách Bảo mật.

      SIFT_Analytics_Data_Driven_Insurance

      In a data-driven insurance model, companies leverage their data to develop innovative solutions, automate their process, and create value-added services. This session is specifically designed to address the challenges faced by insurance companies in achieving these objectives.

      📊 Eliminate Manual Reports and IFRS17 Processes

      • Challenges: Reports such as compliance and IFRS 17 processes involve tedious and manual tasks performed daily.
         
      • Approach: Automate these reports and processes to ensure accurate results, eliminate human errors, and simplify variance root cause analysis and amount validations.
         
      • Impact: The automated workflow becomes a repeatable process that generates final outputs more accurately and efficiently.

      💡 Insurance Sales Optimization

      • Challenges: Agents face several challenges in identifying and closing deals with potential customers, including a deep understanding of customer-specific needs based on their unique profile and stage of life, offering personalized advice, and recommending the most suitable insurance products to them.  
      • Approach: Leveraging advanced data analytics to transform the way agents operate, the focus is on three key areas: customer segmentation, predictive analytics for customer identification, and product coverage recommendations.
      • Impact: By recognizing customers as individuals rather than mere market segments, agents are empowered with data-driven decision-making, gaining actionable insights and delivering timely, relevant products. With higher precision to identify the right customer and empowered by product recommendation mechanisms, agents can focus more on servicing the 20% of high potential customers and generate 80% of the Analyze First Year Premium (AFYP).

      Data-Driven Insurance:
      Process Automation and Sales Optimization

      Date: 11 July 2024, Thursday

      Time: 2:30 – 3:30 PM (SGT)

      Venue: Online webinar

        SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.

        Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

        SIFT_Analytics_Data_Integration

        The Future of Data Integration

        Explore the future of data integration with this seminar detailing how modern solutions can simplify your approach to data integration.  Together, our solutions can help you take advantage of the generational shift in data integration taking place now.

         

        This seminar will outline how companies both large and small can operate at the forefront of data integration trends — which can ultimately translate to a business advantage. You’ll also have a chance to ask questions and get answers directly from the experts. 

        🔍 What to expect in this session

        • Challenges and trends in the ever-changing data integration market

        • Criteria for choosing the right data integration method

        • Operationalizing the data transformation and prep process

        • Data Integration Demo

        Join us and discover the full potential of modern data integration capabilities.

         

        Date: 24 September 2024, Tuesday

        Time: 3:00 – 5:00 PM

        Venue: Qlik Office,
        9 Temasek Blvd, Suite 27-01/03, Suntec Tower Two, S038989

          SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.


          Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

          TỔNG KẾT HỘI THẢO THÁNG 5: XU HƯỚNG MỚI TRONG PHÂN TÍCH DỮ LIỆU - CHÌA KHÓA BIẾN DỮ LIỆU THÀNH GIÁ TRỊ

          9 May 2024
          Phòng hội thảo quốc tế Liên Việt , Nhà A, Trường Đại học Ngoại Thương – 91 Chùa Láng, Hà Nội

          Ngày 09/05/2024 lúc 14h00, Viện Đào tạo và Tư vấn doanh nghiệp kết hợp với SIFT Analytics Group đồng tổ chức hội thảo với chủ đề “Xu hướng mới trong phân tích dữ liệu- Chìa khóa biến dữ liệu thành giá trị”.

          Hội thảo đã thu hút hơn 30 khách tham dự, trong đó là các cán bộ quản lý đến từ nhiều doanh nghiệp lớn, nhà báo. Khách tham dự đã cùng trao đổi những khó khăn, rào cản mà doanh nghiệp đang gặp phải về việc giải quyết dữ liệu để tìm ra chân dung khách hàng mục tiêu. ️

           

          Phần đầu tiên, bà Edwina Hun đã chia sẻ với khách tham dự những xu hướng mới về trong Phân tích dữ liệu trên thế giới hiện nay đồng thời khuyến nghị các doanh nghiệp xác định rõ mục tiêu, tình trạng hiện tại để có phương án triển khai phù hợp. Trong phần trình bày của mình, diễn giả cũng nói thêm về những khó khăn trong hành trình đưa phân tích dữ liệu vào hoạt động doanh nghiệp thông qua những hình ảnh ẩn dụ và câu chuyện thực tế trong quá trình hoạt động hơn 25 năm của tập đoàn SIFT Analytics. ️

           

          Phần tiếp theo, ông Nguyễn Hải Đăng đã đưa ra giải pháp giúp doanh nghiệp hiểu về tình hình hoạt động, là căn cứ giúp lãnh đạo doanh nghiệp đưa ra quyết định và chiến lược dựa trên dữ liệu thời gian thực. Trong hội thảo, các diễn giả đã đưa ra một giải pháp phù hợp cho doanh nghiệp là Qlik Sense Cloud – Một giải pháp đột phá của SIFT Analytics Group cung cấp dịch vụ quản lý và phân tích dữ liệu.

          Sẵn sàng để bước tiếp theo chưa?

          Phiên DEMO trực tuyến miễn phí của chúng tôi cũng dành cho những người tìm hiểu trực tuyến.

           

          Chúng tôi khuyến khích các tổ chức đăng ký và đảm bảo có chỗ cho phiên DEMO Phân tích Dữ liệu bên dưới.

          30 April 2024, Tuesday | 2:30 PM - 5:00 PM

          Importance of Automation in Finance & Audit

          Automation is crucial for organizations in finance and audit to maintain error-free financial data, preventing potential losses such as erroneous transactions or overpayments. Even a single mistake can lead to significant consequences, including regulatory scrutiny.

           

          Professionals specializing in finance and audit automation are highly encouraged to participate in this session. you’ll not only have the chance to deepen your knowledge but also to actively address common challenges in the field. Join us to remain at the forefront of process automation advancements and elevate your professional expertise.

          • Minimizing manual data entry and associated human errors

          • Speeding up financial & Audit data processing

          • Facilitating seamless decision-making with reliable, error-free reports

          • Enhancing compliance with regulations”

          Takeaways:

          • Understanding process automation in Finance and Audit
          • Gain insights to the real-world experience, lessons learned and  examples of organizations implementing automation in finance and audit.
          • Demo & key considerations for successful process automation implementation

          Ready to take the next step?

          For more information or enquiries about Alteryx or Qlik products and services, feel free to contact us below.

          SIFT_Analytics_Alteryx_Logo
           Alteryx — Enable fast, confident decisions across the enterprise.

           

          Connect — ETL, ELT

          Prepare — Data prep, enrichment, data quality
          Analyze — Analytics, geospatial, AutoML
          Scale & Automate — Reporting, analytic apps, data stories

          SIFT Session: Build a Data-Centric HR Team

          Modern HR technologies empowered by analytics capabilities offer sophisticated reporting tools that provide precise insights into workforce dynamics encompassing trends, engagement levels, and productivity metrics.


          Armed with this data-driven comprehension, HR professionals can use tailored strategies for recruitment, employee development, and retention, aligning seamlessly with organizational objectives.


          Moreover, this impactful session will cover AI technologies and streamline HR tasks with automated processes such as payroll, compensation, benefits administration, and comprehensive employee data management.


          Join this session to build a data-centric HR team, where HR professionals redirect their focus towards strategic actions, substantially reducing operational costs while minimizing risks associated with manual processes.

          🔍 What to Expect

          • Automate your HR services and processes with a digital-first strategy.

          • Utilize predictive methods to forecast future HR trends, such as attrition rates, talent acquisition needs, and skill gaps. Anticipate challenges before they arise and proactively address them.

          • Gain deeper insights into employee performance with AI, engagement, and retention through the analysis of HR data. Understand the underlying trends and patterns to make informed decisions.

          Date: 28th May 2024, Tuesday 

          Time: 3:00 – 5:00 PM

          Venue: SIFT Office,
          600 North Bridge Road #12-05, Parkview Square, Singapore 188778

           

          Limited Seats Available – Reserve Your Spot Now!





            SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.


            Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy

            SIFT_Analytics_Supply_Chain

            🚀 Unlock the Power of Data Analytics in Supply Chain Management with SIFT!

            Are you ready to revolutionize your approach to Supply Chain Management? Join us for a session on Data Analytics in Supply Chain Management and embark on a transformative journey towards unparalleled efficiency and strategic decision-making.

            📈 Why Data Analytics in Supply Chain?

            In today’s dynamic business landscape, data is the key to staying ahead. This session with SIFT is your gateway to mastering the art of extracting actionable insights from the vast ocean of supply chain data. From demand forecasting to inventory optimization, discover how data analytics can elevate your supply chain processes to new heights.

            🔍 What to Expect

            Data-Driven Supply Chain From Insights to Impact: Learn from data analytics professionals about data analytics in supply chain management e.g. Sales forecasting and Predictive Maintenance use cases.

             

            🛠️ Gain insights to the real-world experience: Discover latest tools and techniques in data analytics, specifically tailored for supply chain professionals.

            🌐 Coffee Break and Networking Opportunities: Connect with like-minded professionals, expand your network, and exchange ideas with peers who share your passion for optimizing supply chain operations.

            SIFT Session:
            Data Analytics in Supply Chain Management

            📆 Save the Date: 25th April 2024, Thursday | 3:00 – 5:00 PM

             

            📍 Venue: SIFT Office,

             

            600 North Bridge Road #12-05, Parkview Square, Singapore 188778

            🚀 Takeaways

            By the end of the session, we have covered:

             

            • Understand the fundamentals of data analytics in the context of supply chain management.
            • Be equipped with essential knowledge to analyze and interpret supply chain data.
            • Gain insights into leveraging data for strategic decision-making and process optimization.
            • Network with industry participants and fellow professionals.

            Ready to take the next step?

            For more information or enquiries about Alteryx or Qlik products and services, feel free to contact us below.

            SIFT_Analytics_Alteryx_Logo
             Alteryx — Enable fast, confident decisions across the enterprise.

             

            Connect — ETL, ELT

            Prepare — Data prep, enrichment, data quality
            Analyze — Analytics, geospatial, AutoML
            Scale & Automate — Reporting, analytic apps, data stories

            SIFT_Analytics_Qlik

            Make Game-Changing Analytics Accessible to Everyone

             

            Augmented Analytics
            Generate insight through natural language interaction and advanced, predictive, generative analytics.

             

            Visualization and Dashboards
            Search and explore data sets quickly, contextually, and interactively for deeper understanding and insight, no matter the technical skill.

             

            Embedded Analytics
            Make better decisions faster with real-time insight and information and information embedded in apps you already use.

             

            Reporting
            Automatically distribute reports in popular formats including PDF, PPT, and Excel.

            SIFT_Analytics_Freshworks

            🚀 Transforming Customer Experience 2024: Your Journey to Automated Excellence

            Are you ready to revolutionize the way you engage with your customers? In today’s fast-paced digital landscape, providing exceptional customer experiences is more crucial than ever. Join us for an extraordinary event that promises to reshape your approach to customer experience forever!

            🔍 What to Expect

            🔹 Insightful Sessions: Gain valuable insights from industry leaders and experts on the latest trends, strategies, and technologies shaping the future of customer experience.

             

            🔹 Real-life Case Studies: Discover how leading organizations are leveraging automation to enhance customer satisfaction, loyalty, and retention through inspiring success stories and case studies.

             

            🔹 Interactive Demo: Engage in demonstrations designed to help you harness the full potential of automation tools and platforms. 

             

            🔹 Networking Opportunities: Connect with like-minded professionals, industry experts, and thought leaders to exchange ideas, build relationships, and explore collaboration opportunities.

            Why You Should Attend

            ✨ Gain actionable insights to stay ahead of the curve in today’s competitive market.


            ✨ Discover innovative strategies to streamline processes, reduce costs, and drive revenue growth.


            ✨ Network with industry peers and experts to expand your knowledge and professional network.


            ✨ Elevate your customer experience initiatives with practical tips, best practices, and real-world examples.

            Who Should Attend

            ✅ Customer Experience Professionals

            ✅ Marketing and Sales Leaders

            ✅ Business Owners and Entrepreneurs

            ✅ Technology Enthusiasts

            ✅ Anyone passionate about enhancing customer satisfaction and loyalty

            Reserve Your Spot Today

            Don’t miss this opportunity to embark on a transformative journey towards automated excellence in customer experience. Reserve your spot today and take the first step towards redefining your CX strategy for success!


            Join us at “Transforming Customer Experience 2024: Your Journey to Automated Excellence” and discover how automation can elevate your customer experience to new heights. See you there!

            📆 Save the Date: 21 June 2024, Friday | 1:00 – 4:30 PM

             

            📍 Location: MeStyle Museum Hotel, Bangkok

             

            🎟️ Limited Seats Available – Reserve Your Spot Now!

            Agenda

            1:00 PM — Registration
            2:00 PM — Welcome Address

            2:15 PM — Unveiling 2024 CX Trends

            2:45 PM — Spotlight on leading CX Innovators

            3:00 PM — Break and Refreshments

            3:15 PM — Freshworks Showcase: Demos and Roadmaps

            3:45 PM — Interactive Q&A 

            4:00 PM — Networking Cocktail Dinner

              SIFT Analytics will only use your personal information to provide the product or service you requested and contact you with related content that may interest you. You may unsubscribe from these communications at any time.

              Photography, audio and video recording and its publication and reproduction may be used for publicity within SIFT platforms. View Privacy Policy